Vacancy caducado!
Role: ERP Systems Support AnalystLocation: Springfield, IL, USAType: Full TimeResponsibilities:
Full Job DescriptionThe ERP Systems Support Analyst is a techno-functional role responsible for the analysis, build, monitoring, technical and functional support of the Clinic's Oracle Cloud ERP System (HCM, SCM, EPM, & Financial) in addition to peripheral HR and Finance systems & services.Job RelationshipsReports to the Business Systems ManagerPrincipal Responsibilities- Respond promptly to business partner/client needs.
- Solicit feedback to improve service.
- Meet commitments and provide follow-up in a timely manner.
- Adhere to the SC Way customer service philosophy.
- Partner with our clients to identify solutions to business problems through creative ideation, systems review & procedure/process analysis.
- Document business requirements & design for systems changes and implementations.
- Configure/modify and implement new/existing modules, integrations and reports as needed.
- Outline and document operational procedures and standards for client support.
- Coordinate and/or build and test systems integrations.
- Project Manage operational projects and changes.
- Provide support and collaboration for EPMO led projects.
- Perform technical/functional troubleshooting and data analysis to determine root causes of systems problems.
- Define and implement problem resolution.
- Identify and correct or advise on operational and technical issues.
- Troubleshoot connectivity issues with/between applications, devices and/or network(s).
- Manage requests and incidents to completion within Service Level Objectives.
- Support period end, open enrollment, and other critical event activities.
- Contribute to corporate knowledge base by documenting best practices, procedures and business process flows.
- Document solutions, procedures and standards for clients.
- Maintain working knowledge of The Clinic's software solutions, solution methodologies and core technologies.
- Proactively identify and make recommendations on opportunities for automation of tasks, technology and workflow improvement.
- Continually build professional and systems knowledge and skills, attending education programs on and off-site as required.
- Stay up-to-date on new technology and functionality available in the market to improve efficiency or business processes.
- Develop and maintain proficiency in the Clinic's software solutions, solution methodologies, core technologies and clinical services.
- Comply with the Springfield Clinic incident reporting policy and procedures.
- Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
- Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
- Perform other job duties as assigned.
- Bachelor's degree in a technical or business field or its equivalent in work experience.
- 2+ years hands on technical and/or functional experience with Oracle Cloud HCM, ERP &/or EPM modules or similar management systems (i.e., Workday, SAP, Oracle EBS, PeopleSoft Financials or HRMS).
- Basic understanding of how servers function with the applications supported at the Clinic.
- Strong understanding of SDLC (Agile and/or Waterfall) methodologies.
- Working knowledge of systems integration types (EDI, HTTPS, SFTP, etc.,)
- Basic understanding of TSQL, database administration and basic programming concepts.
- Takes initiative, has a competitive drive and the ability to stay focused on results despite ambiguity and/or changing conditions.
- Experience using Jira or similar Request Management system
- Ability to handle difficult or sensitive situations with diplomacy and tact while maintaining confidentiality.
- Proven knowledge in working with a wide variety of business applications and supporting technologies.
- Ability to work with multiple stakeholders in a problem-solving environment.
- Working knowledge of information systems, concepts and terminology.
- Ability to research and report trends and patterns of problems.
- Proven ability to communicate effectively with peers and superiors, to speak in front of groups and to communicate in writing of policies, procedures, memoranda and training materials.
- Must be able to communicate technical/functional solutions to customers and senior management.
- Can operate with a mindset of continuous performance improvement to streamline and automate processes.
- Ability to work independently and in a team environment.
- Strong customer service orientation.
- Good analytical and problem-solving abilities.
- Ability to present ideas in business-friendly and user-friendly language
- Normal office environment, sitting 90% of the time.
- Team oriented environment utilizing collaboration with peers.
- Ability to lift, move or carry equipment or supplies of varying sizes and shapes, weighing up to 45 lbs.
Vacancy caducado!