Customer Service & Social Media Coordinator

Job DescriptionWe’re looking for a passionate, people-centered professional to join our startup team as a Customer Service & Social Media Coordinator. This hybrid role blends customer service expertise with social media strategy to drive engagement, elevate our brand, and convert interest into action.You’ll manage all customer service channels and social media accounts, playing a key role in how our customers experience the brand. Reporting to the VP of Placement Operations, you’ll collaborate with the marketing, IT, and post-enrollment teams to shape both the voice and function of this new offering.What you’ll be doing as a Customer Service & Social Media Coordinator:Customer SupportRespond promptly and professionally via phone, email, SMS, and live chat.Resolve customer issues with empathy, efficiency, and a solutions-first mindset.Record feedback and interactions in the CRM to inform improvements.Collaborate with internal teams to address complex inquiries and escalate as needed.Social Media ManagementManage and grow our presence across platforms (Instagram, Facebook, LinkedIn, etc.).Create and schedule content that builds engagement and supports sales goals.Monitor comments, messages, and reviews; respond in a timely, brand-aligned tone.Analyze performance metrics and optimize strategies based on insights.Stay on top of platform trends and emerging tools.Other ResponsibilitiesMaintain current knowledge of clinical program requirements and regulations.Create and update standard operating procedures for customer service and social media.Contribute to process improvements, system enhancements, and system testing.