Credit & Collection Associate

This role offers a range of $30 to $33 per hour. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations.As part of the Credit & Collection team for a chemical company, you will be responsible for:Post Cash receipts in a timely manner dailyPost the cash received accurately and balance to the bank reports each day and at month endTrouble-shoot any discrepancies working with the internal credit and collections team as well as external customers.Have the technical acumen to accurately and efficiently utilize SAP and bank files to post correctly.Understand basic accounting concepts such as Debits, Credits, GL accounts and posting keys to have a working understanding of the underlying concepts surrounding the cash application process.Collect accounts in a timely manner while maintaining and developing customer relationships.Make proactive phone calls using AR aging reportsCommunicate via phone and email offering documentation (invoices, POD’s, etc.) to support demand for payment of invoicesNegotiate payment plans for delinquent accounts and escalate to management (internal and external) as necessaryRecommend outside collection placementsConfer with sales personnel regarding new and existing customers when non-routine handling is necessary to achieve results.Maintain call log within SAPReconcile invoicing and payment discrepanciesCreate and maintain the customer master files ensuring accuracy and adherence to company and JSOX policyReview and enter new customer information into SAP following corporate guidelines via the CFM (Customer file maintenance form)Trouble shoot when any discrepancies are found in the set-up information.Research set up info to ensure that the proper legal name is enteredResearch and supply needed information for audits and special projects.Analyze credit data to estimate degree of risk involved in extending credit and to establish an appropriate credit limit in coordination with sales projections.Obtain completed credit application from customerContact banks, trade suppliers and lenders to obtain credit information.Research D&B informational reporting.Review past INX experience for existing customers.Evaluate results of investigations, prepare reports of findings, and approve credit limit within his/her authority or recommend credit limitations to managementMaintain credit files in accordance with policy and proceduresMonitor credit limits for active accountsRespond to external credit requests for customer payment historyReview orders queued for failed credit check and take appropriate action.Address all orders promptly to avoid undue interruption of shipmentContact customer to address any delinquency not previously documented with a payment commitmentCommunicate with Customer Services and Sales for any orders that cannot be shippedAddress credit limit needs for order failure due to exposure exceeding established credit limitAssist in reconciliation of deduction items and collect any invalid deductions.Ensure open deductions are being addressed by the appropriate personnel and are properly codedOffer supporting documentation and explanation to customer to collect for invalid deductionsReport occurrences to Sales and Credit Manager where there is customer refusal to repay unapproved deductionsOther assignments and duties as determined by the Company. May include but is not limited to duties associated with execution of UCC filings, Special projects, Credit Card processing and Credit evaluations.