Description Customer Service Representatives will be interested in Robert Half's new position if they love building solid customer relationships and have a great call center background. Articulate and highly-skilled Customer Service Representative candidates could find an excellent career opportunity in this position. This could be the long-term contract / temporary to hire Customer Service Representative position you're looking for, if you can work in Rolling Meadows, Illinois! This position is located in a dynamic, rapidly-changing call center.How you will make an impact
Give exceptional customer service in a timely fashion
Manage the fielding and sending of important written business correspondence
May support business development and client referral goals by actively cross-selling and referring customers
Manage and place incoming telephone calls
Requirements
Ability to simplify complex problems and build solutions
Strong communication and interpersonal skills (verbal, written, and listening)
Experience performing extensive research to resolve complex customer inquiries
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Microsoft Office experience preferred
Customer service and office administrative skills
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Call Center Customer Service experience
Customer service experience required
Superior Customer Service experience
Proven knowledge of Customer experience management
Comprehensive knowledge of Call Center Customer Service
Well-founded grasp of Customer success management
Experience with Customer Support
Supportive, positive attitude with a professional demeanour applied to all tasks
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .