Primary City/State:Peoria, ArizonaDepartment Name:Admin-ClinicWork Shift:DayJob Category:Administrative ServicesThe future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.The providers at Banner Health Center in Peoria and Sun City Center are committed to providing comprehensive care for people of all ages. Our goal is to build lasting relationships with our patients and create personalized care plans to support each patient's specific health needs. We provide compassionate care and believe in involving patients in their own care, as much as possible. The center offers both primary care as well as specialty services.As a Guest Service Liaison, you will be one of the very first team members to welcome patients and families into our facility! As the first point of contact, you will provide exceptional customer service. You'll answer questions, provide directions, escorting patients to appointments, and keeping lobby area clean and sanitized. You will have the opportunity to learn and grow professionally, while making a positive difference in the lives of patients.Schedule : Part-Time, 15hr per week, Typically 7:30a-4pm with flexibility – must be available for both New River Trails Plaza and Sun City West location.At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.POSITION SUMMARYThis position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.CORE FUNCTIONS
Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
Answers phone, transfers calls, takes messages and relays messages and information as needed.
Provides tours of the facility and walks customers to appropriate areas within the facility.
Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.
MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.PREFERRED QUALIFICATIONSAdditional related education and/or experience preferred.EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)Our organization supports a drug-free work environment.Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)EOE/Female/Minority/Disability/VeteransBanner Health supports a drug-free work environment.Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability