Description Our client based in Oakbrook is looking for a skilled Help Desk professional to join their team on a contract opportunity. Their objective is to deliver seamless computing experiences to our employees as well as our broad customer base. They employ technology to drive innovation and they are seeking a dedicated Helpdesk Specialist to join their team. You will be the first point of contact for technical support queries, providing solutions via phone, email, and remote access. In addition, you'll assist in the maintenance of their IT infrastructure, including Windows 10 and Active Directory systems.Key Responsibilities:
Troubleshooting technical issues
Providing deskside support and advice
Maintaining and administering computer networks & related computing environments
Installing, configuring, and maintaining hardware and software applications
Training end-users on software use and preventive measures
Supporting Windows 10 and Active Directory environment
Documentation of incidents & service requests
Requirements
Qualifications & Experience:
Diploma/Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
1-3 Years of experience in a technical helpdesk or a similar role
Proficient in Windows 10 and Active Directory
Adept at providing deskside support
Excellent problem-solving, communication, and interpersonal skills
Ability to work under pressure and manage multiple tasks simultaneously
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .