This is a hybrid role requiring 3 days per week in our office in Northbrook, IL.
Implements and executes capacity and capability management under the guidance of the Engineering Manager.
Ensures effective workflow by engaging with cross-functional leads and customers to understand scope of projects and technical needs to assign resources effectively. Responsible for driving process improvements to ensure financial results are achieved.
Drives a high-performing team by managing the performance and development of team members. Operates effectively in the UL matrix to actively support and drive high-performance culture changes, transformation efforts and people engagement. Holds team and self accountable for results, assists Engineering Manager in defining goals and performance objectives and metrics to execute strategy. Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale. Ensures understanding of and compliance with all established policies and requirements.
Increases customer loyalty, anticipates customer needs and provides proactive solutions. Gathers, shares and responds to customer feedback. Coaches and mentors employees to do the same. Supports sales by building relationships with customers, requiring a deep understanding of what is in pipeline, obtaining feedback on how UL can do better, what is working well and identifies actions and solutions.
Provides direct support to customers and team by providing technical guidance and engineering judgment to complete projects and address all issues arising needing resolution (i.e. customer complaints, unusual requests, technical advice). Ensures quality and adherence to policies and standards requirements.
Leads and/or participates in discussions to drive business initiatives through brainstorming discussions. Empowers and holds team accountable to find new opportunities to effectively drive growth & financial goals (revenue, profit, enterprise value, etc.).
Delegates Project Handlers to establish the appropriate test programs. Supports and guides project handlers to ensure compliance with requirements, changes in project scope or specifications and customer notifications. Explains UL family of companies’ policies, procedures and requirements, negotiates completion dates and sample requirements, and ensures an effective experience with the UL family of companies. May handle some projects and/or act as lead reviewer to support workflow and demand.
Communicates and exemplifies UL’s Vision and Mission. Leads, promotes and embraces change through self and team. Collaborates and builds trust within the organization and with customers to meet or exceed their expectations. Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
Performs other duties as directed.
University degree (equivalent to a Bachelor’s degree) in Engineering or related field preferred.
5-10 years of experience in account management, customer management, or project management.
Prior leadership experience preferred.
Fire suppression or building product knowledge preferred.
Demonstrated knowledge of how decisions impact business results, working with a diverse team and planning and thinking strategically.
Demonstrated ability to make the complex simple and present information in a concise, relevant and powerful manner.
Proficiency in Microsoft Office.
What you'll experience working at UL:
Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
Total Rewards: In the US, we provide lots of great benefits for our employees are their families. From Volunteer Days off to 401k match and retirement contribution benefits to flexible work location & schedule options we look to support our employees no matter what stage in life they are experiencing.
Learn More:Curious? To learn more about us and the work we do, visit our company page www.UL.com#LI-EH1A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.Mission: Working for a safer worldUL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.