Description Available Positions for Customer Service Representatives!Robert Half has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Insurance industry. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Northbrook, Illinois region and is a short-term contract / temporary to hire employment opportunity.Responsibilities
By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
Manage and place incoming telephone calls
Contribute accurate, friendly customer service in a timely fashion
Field and send out send written business correspondence Requirements
Insurance experience required
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Strong communication and interpersonal skills (verbal, written, and listening)
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Proficient with diversified computer software and systems
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Comprehensive knowledge of insurance
Insurance management experience preferred
Customer service experience
Strong technical skills including proficiency with MS Office
Excellent customer service and office administrative skills
Supportive, positive attitude with a professional demeanour applied to all tasks
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us todayRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .