Job Details

ID #51776342
Estado Illinois
Ciudad Normal
Full-time
Salario USD TBD TBD
Fuente Allied Universal
Showed 2024-05-25
Fecha 2024-05-26
Fecha tope 2024-07-25
Categoría Etcétera
Crear un currículum vítae
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Security Operations Center Operator

Illinois, Normal, 61761 Normal USA
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Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Starting Pay: $24 / Hour with Opportunities to Advance to Supervisory Roles (Higher Pay Rate!)

Accrue Additional Paid Time Off with Tenure! (Details Below)

Available Shifts:

OPERATOR: Back Up Operator ( Fill in for Call offs / Vacation/ Sick Days - will work as an operator 1 or more days a week and work as Security Officer at the same location to have full time hours)

Site-Specific Pre-Employment Requirements:

Must be 21+ years of age

Must be able to type at least 40+ words per minute accurately

Must possess one or more of the following:

Minimum 1 year of Security, Corrections, Law Enforcement, or Military experience

Minimum 1 year of verifiable data entry experience

Minimum 1 year of work experience in either public sector dispatch or emergency operations centers

Allied Universal® is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems

Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms

Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies

Serve as the liaison between all departments and the security department

Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director

Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)

Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff

Complete “task work orders" for all reported maintenance needs

Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems

Control and monitor the two-way communication systems

Make emergency notifications as necessary pursuant to site Post Orders

Make productivity and cost reduction recommendations to management

Make recommendations for physical security surveys and post orders

BASIC QUALIFICATIONS:

Must possess a high school diploma or equivalent

Must be 21+ years of age

Must be able to type at least 40+ words per minute accurately

Must possess one or more of the following:

Minimum 1 year of Security, Corrections, Law Enforcement, or Military experience

Minimum 1 year of verifiable data entry experience

Minimum 1 year of work experience in either public sector dispatch or emergency operations centers

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Knowledge and Skills Required:

Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications

Ability to quickly and efficiently analyze high stress situations to determine the proper action and dispatch appropriate teams

Ability to adapt and work under pressure

Ability to prioritize workload based on urgency

Effective communication skills

Organization and strong attention to detail

Critical thinking skills

Ability to work in a team environment

Paid Time Off : Begin accruing PTO time for up to 2 weeks during the 1 st year of employment, 3 weeks after 2-3 years of employment, 4 weeks after 3+ years of employment.Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Illinois-NormalJob Category: Security Officer

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