Customer Service Representative

Job Description

• Provide outstanding customer service; recommend storage solutions and assist them with their storage needs
• Welcome customers and make their move-in a positive experience through friendly interaction and knowledgeable guidance
• Take pride in the appearance of your property; maintain a clean and debris-free location for a great customer experience
• Consult and sell Public Storage packing and moving supplies

• Work independently or with other team members at multiple locations
• Days will consist of a mix of customer service and property upkeep
• Make customer calls regarding their account, collections and other items; document notes on the computer system
• Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent
• Manage, audit, balance cash drawer; prepare and make daily deposits
• Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows to ensure a great customer experience
• Partner with District Managers and other team members to exceed company goals and expectations

• Hourly rate of
  $13.00

• On-site company housing at many locations
• Extensive paid training and coaching plans to grow your interpersonal and business skills – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Next level roles and career opportunities throughout the United States

Qualifications

• Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or other service based companies
• Minimum one year of customer service and/or sales experience
• Energetic, outgoing and delivers service with a smile
• Strong communication, problem solving and time management skills
• Valid and current driver's license with reliable personal transportation used during the work day
• Can work from 9:30 am to 6:00 pm any day of the week, including weekends and holidays
• Adaptable – comfortable working alone or with other team members at multiple locations
• Proficient in Windows-based computer programs and data entry such as account notations and balancing daily transactions
• Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows

Additional Information

All your information will be kept confidential according to EEO guidelines.