Order Management Associate

Major Duties and Responsibilities:100% Operational Process Standard ComplianceOrigin relationship building and CCC (clear – concise - communication)Provide reports on freight status and other functions related to freight movementKeep all interested parties at origin and destination informed of potential or real problemsBest in Class Customer ServiceTraining Goals met in PDCDay to Day:Positive AttitudeFocus on Knowledge of Process and Customer Expectations/KPI’sContinue to look ahead of customer needsDaily Exception Monitoring of all Business NeedsEscalation, when necessary, with any and all questionsEfficiency GainsServe as a liaison between EI team and Customer (Logistics resource)Know where to send a customer for answers to international shipping questionsExceed Customer Expectations