Parts Support Services Representative

Description Robert Half is hiring a candidate who loves building solid customer relationships to join John Deere's Parts Distribution Center as a Parts Support Services Representative. This position is an excellent career opportunity for an articulate, highly skilled candidate. The position will be based in a dynamic, rapidly changing call center with John Deere. This role located in Milan, with the potential to work one day a week from home once training is completed. This position makes outbound calls to John Deere dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.The shift for this role will be Monday to Friday, 7am to 3:30pm, some holidays and overtime required.Give our team a call today to apply or learn more! Christin and Katherine would be great points of contact and can be reached at 563-359-3995.Day to day responsibilities include:-Investigate, resolve, and respond to overage and shortage claims-Assign error case code accordingly based on the outcome of the investigation-Consider approval for shipping errors that require processing exceptions-Interact with John Deere dealers daily by phone (outbound calls) and email-Communicate with carriers and outside suppliers to obtain tracking information-Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day-Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update-Support team metrics while working in a high-volume/high-pace environment-Provide cross functional support to warehouse operations teamsRequirements Requirements:-Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)-Customer Service experience with strong negotiation, communication and listening skills-Experience demonstrating ability to work with many contacts to get information and results in a timely manner-High level of attention to detail and accuracy-Experience working within a team environment-Experience skillfully handling difficult customer interactions-Experience demonstrating strong organizational and planning skills-Enjoy working in a fast-paced environmentWhat would make you stand out?!-Ability to work overtime as workload requires-Self-motivated individual with a personal drive to achieve-Experience solving complex problems and critical thinking-Knowledge of parts distribution and/or carrier OS& D-Experience with Distribution Network System (DNS)-Knowledge of Deere’s internal John Deere Parts On The Internet (JDPoint)Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .