customer service benefits specialist-remote.
lincolnshire , illinois (remote)
posted today
job detailssummary
$16.50 - $17 per hour
temporary
high school
category office and administrative support occupations
referenceAB4586992
job detailsA critical part of your role as a Customer Service Benefits Specialist will be offering your healthcare benefit expertise with compassion, empathy and sensitivity to assist our customers in resolving their complex healthcare issues. You will be responsible for answering and handling inbound calls from our customers or supporting outbound appointment calls to our customers and listening intently to their situation to be sure you gather the information needed to obtain an accurate resolution.salary: $16.5 - $17 per hourshift: Firstwork hours: 8 AM - 7 PMeducation: High SchoolResponsibilitiesHandle incoming complex calls or outbound appointment complex callsoffering compassion and empathy while using exceptional listening skills toidentify the customer's needs Resolve customer needs or concerns related to:– clarification and education on the customer's specific benefit plans orprogram options– financial impact of available plan options utilizing knowledge of thefollowing:▪ Payroll premiums▪ Coinsurance▪ Copays▪ Deductible▪ Out of Pocket expenses related to upcoming medical services Utilize bring your own device (BYOD) computer to access customer accountsand plan information to help navigate them to choose the appropriate plan Create, update and process employee's plan election in Alight database Document all inbound calls and summarize calls in the case managementsystem Document all outbound appointments and summarize in the appointmenttool and in call wrap up notes within the customer's accountSkills
Benefits Administration
Basic Software Skills
Active Listening
Telephone Etiquette
Empathy
Benefits
Customer Service
Call Center
Basic Computer Skills
Verbal Communication
Confidentiality
Client Service
HIPAA
Customer support
Qualifications
Years of experience: 2 years
Experience level: Entry Level
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