Emergency Department Outcomes Manager

The Outcomes Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The principal role of the Outcomes Manager in Patient Care Services is to assist the patient care team in achieving the highest quality and best possible outcome for the patient in a cost-effective manner. The Outcomes Manager collaborates with members of the health care team across the continuum. The Outcomes Manager demonstrates a thorough understanding of the demographics for Emergency Department.  Develops approaches to optimize the equity, effectiveness and efficiency of the delivery of resources available to the population both within and beyond the acute care setting. This role with have a small direct report responsibility and be responsible for both North Region Emergency Services. Responsibilities:Coordinates all activities related to the Pediatrics and EDAPRepresents ED on hospital wide and region wide quality committees. Coordinates the Regional activities at LFH in conjunction with the Performance Improvement CommitteesCollaborates with CPS to ensure that there is a link between mandated education and quality initiativesUses internal and external benchmark data and best practices to establish specific targets, timelines and metrics for improvement projects; provides communication and update on progress Encourages those who identify problems,and participate in suggesting solutions to these problems Supports staff in piloting new ideas and solutions, within or across departments. Recognizes, rewards, and celebrates improvements and staff's contributionsCreates an environment of partnership, collaboration, seamless quality and service enhancement across team, departments and divisions of the organizationDesigns and implements database queries and reportsManages quality and outcomes data (including databases) to respond to customer inquiryProvides appropriate analysis of data as evidenced by customer satisfactionConducts studies/collects data related to the delivery of patient careUtilizes applicable resources and information systems to obtain data and report outcomesCoordinates research and EBP activities for Emergency Departments. Acts as a resource to staff for research and EBP projectsServes on hospital/nursing councils and serves as a resource for the Emergency Department unit-based quality council