TouchPoint Salary: Other Forms of Compensation: Pay Grade: 13 TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Positions at this location may require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered. Job SummaryThe Assistant Director of Patient Observation/Safety & Transportation reports to our director and assists with all operational needs of the Patient Transportation & Patient Observation/Safety Departments. Coordinates the tasks of the subordinate Supervisory and Management team. In the absence of the Director, acts as the administrative liaison between key client contacts and the department.Key Responsibilities:
Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the account
Directs and conducts safety, quality, and training programs; while maintaining excellent relationships with client and the customer
Assists to ensure client, customer satisfaction and efficient cost effective management
Promotes the professional growth and development of all associates
Coordinates the tasks of the subordinate Supervisory and Management team via regular communication
Performs other duties as assigned
Preferred Qualifications:
Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience
At least 1-3 years of experience preferred in: patient transport, patient safety/care/observation/healthcare
Must have experience managing at least 30 employees
Good work ethic, intense drive and initiative for quality and customer service
Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
Able to communicate effectively with management team, guests and team members
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, preferred
Apply to TouchPoint today!TouchPoint is a member of Compass Group USAClick here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Touchpoint are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Applications are accepted on an ongoing basis.Touchpoint maintains a drugfree workplace. Req ID: 1318178TouchPointTRISHA SOMMERNESS [[reqclassification]]