Role: Individual Contributor / Analyst Alight unlocks enterprise growth for the world’s most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at Alight.As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth, and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimaging how people and organizations thrive.Our storyAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of improving lives.Be Alight – act with integrity, be real and empower others.It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at careers.alight.com. As an Operations Support Lead on the Engineering Enablement team, you will be responsible of/for hosted application/service health & availability, system maintenance, resilience & reliability, scalability, incident & problem management, automation and monitoring. You must love to solve problems using pragmatic industry standards and be able to think on your feet to deliver creative solutions. You must be able to understand how software runs from the barebones hardware up through the application server platform or docker ecosystem. Understanding observability of the Alight Platform is a must to help pinpoint and troubleshoot areas of the large distributed system. Toil and mundane business as usual tasks are the enemy of this role, you will want to eliminate this at all costs by implementing automation (scripted or otherwise) and simplify/streamline processes. While the role stays constant each day you will be able to showcase your skills to help build a scalable reliable platforms and solutions for our customers.What You’ll Do:
Works closely with infrastructure and production support groups to plan and implement system enhancements and upgrades to/for cloud hosted (AWS & Azure) platforms.
Demonstrates solid problem-solving techniques across multiple areas of technology and operational models
Ensure application performance is optimal and reliable by identifying blind spots and structural weaknesses in infrastructure and systems
In the event of an incident, you will facilitate service restoration calls to assess application impact, notify the business, and restore system issues followed by documenting issue summary, provide root cause analysis, and implement remediation actions.
Script and automate configuration (leveraging tools and platforms like Terraform, Ansible, shell script, PowerShell, Python, etc.) for the application to support requirements and design.
Partner closely working with the development teams throughout the life of a project to ensure operational excellence and reliability
Recommend and influence deployment patterns and changes to CI/CD pipelines
Curate (develop & enhance) real-time actionable alerts
Influence solution design and implementation to ensure platform reliability
Reduce noise and toil in the platform through automation
Implement and administer proper scaling techniques of infrastructure and application solutions
Troubleshoot and investigate our distributed platform to optimize scale
Administer Cloud based (AWS & Azure) infrastructure (Terraform, Ansible, Console) and operational support of/for multiple technologies across multiple environment lifecycles.
Contribute to the evaluation of products, technologies and how to operationalize systems
Maintain personal expertise in a broad range technologies, tooling, support processes and best practices IT Operations support delivery
Manage multiple simultaneous projects/tasks effectively to meet tight deadlines with minimal supervision.
Work closely with infrastructure and production support groups to develop, plan, and implement system enhancements and upgrades.
Consistently demonstrate solid issue triage and problem-solving techniques across multiple areas of technology and operational models. Resolves issues with wide impacts. Coaches others to build problem-solving skills.
Facilitate technology service restoration calls assessing impact, business notifications and root cause. Resource will be held responsible to document issue summary, provide root cause analysis and implement remediation actions.
Produce solid technical documentation. Seek and incorporate feedback from multiple sources when and where appropriate. Coach others in the creation of technical documentation.
Possess excellent verbal and written communication skills. Must be able to manage various forms of interaction with other technology teams, client teams and sometimes clients. Must be able to handle stressful and complex scenarios with careful, decisive and effective actions.
Work to understand true root cause of issues and implement permanent solutions to avoid reoccurrence.
Look for ways to continually improve on existing processes through innovative solutions and automation.
Evaluate the common issues faced by operations team and client teams and suggest solutions for continual improvement
Participate in the on-call roles (primary & secondary) supporting technology services owned by the team.
Work closely with business and IT resources (internal and external) to effectively plan, deploy, document, and maintain the environments’ additions and changes.
Maintain relationships with internal distributed IT and outside Level 2 and 3 escalation points.
Initiate and participate in timely communications to all stakeholders as necessary during release, incident and problem processes
What you’ll Need:
Bachelor’s degree in Computer Science, Information Systems or equivalent
3-5 years of Experience working with Unix/Linux and MS Windows Server applications environments.
Experience working with a standard development process (SDLC, ITIL)
Experience in cloud platform administration
AWS (mandatory)
Azure
Experience writing automation scripts with tooling such as Terraform, Ansible, Puppet, Chef, etc.
Proficiency with the following technologies:
Operating System - Admin:
Linux
Microsoft Windows Server
Web Servers – Admin:
Apache
IIS
Application Servers – Admin/Developer:
WebSphere
JBOSS
Tomcat
Docker
.NET (includes Framework)
ELK / CloudWatch logging framework
AWS ECS or EKS
UNIX & PowerShell scripting
TCP / IP Networking / Load Balancing / Web Security / Encryption
Database Systems:
Oracle (mandatory)
MS SQL Server (mandatory)
DB2
PostgreSQL
RDS
New Relic – For platform monitoring and observability preferable
US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.Background Check By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.Our commitment to Diversity and InclusionAlight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.Diversity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.LI- remoteP&T 2024We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Salary Pay RangeMinimum :72,200 USDMaximum :114,500 USDPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/AlightBenefitsDISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.About Alight SolutionsAlight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .Our values are the essence of who we are:Champion people. We are empathetic and have created a place where everyone belongs. And we win together.Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.Our Colleague ExperienceAt Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.Help us reimagine how people and organizations thrive!Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.@AlightSolutions