Description We are currently seeking a passionate and reliable individual for a Help Desk Contractor position in our IT department at Hoffman Estates, IL. If you have an unquenchable thirst for technology and problem-solving, this is the perfect opportunity for you!Responsibilities:
Provide technical support on IT-related issues to our employees, identifying, troubleshooting and resolving problems quickly and accurately.
Use active directory to manage user accounts, permissions, and settings.
Manage and maintain Windows 10 systems, performing installations, updates, and troubleshooting.
Track, prioritize, and document requests using a ticketing system, ensuring details are clear and timelines are followed.
Collaborate with the other members of the IT team, and connect with third-party vendors when necessary.
Contribute to IT-related projects on an as-needed basis.
has context menuRequirements
Proven experience as a Help Desk Technician or similar IT role.
Strong knowledge and experience with Active Directory and Windows 10.
Experience with any leading ticketing system.
Excellent problem-solving and communication skills.
Ability to maintain a high level of professionalism and provide top-notch service to all employees.
Must be able to handle stress and remain calm in a fast-paced environment.
Relevant certification or degree is preferred.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .