Patient Services Representative - Delnor Maternal Fetal Medicine Full Time Days

The main location for this role will be Delnor. However, this role may require working at Central DuPage Hospital 1-2 times a week, as well as covering vacations at CDH Hospital as needed. The schedule for this position is Mon - Fri 7:15a - 4p (no weekends or holidays) or until the completion of the last patient visit for the day.The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The Patient Services Rep performs customer service functions in the medical practice office. This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. The Patient Services Rep also performs business office duties.Responsibilities:Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.Obtains and updates patient demographic information and company information from all patients.Answers phone and schedules appointments.Directs and documents patient calls as appropriate.Coordinates scheduling of outside testing for patients.Serves as liaison between patient and practice.Provides back-up for scheduling appointmentsPerforms all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.Completes daily reconciliation report to assure charges have been entered correctlyPulls charts and readies them for the next day appointments; files completed patient charts daily.Files test/procedure results inpatient's medical record after physician has signed off on the results.Liaisons with company representatives or potential employees to assure correct services are provided.Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current. Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.