OverviewProvides Ad-Hoc research into areas as needed with emphasis on customer compliance requests, general billing error inquiry, and process improvement opportunities. Candidate will work redundant areas of assignment and collaborate with the data science team to drive automation in the areas. May also support the Accounts Receivable management team with data analysis, daily and monthly reporting, and responses to manager information requests. Strong ability to conduct critical process analysis, manage change, and lead teams to a common vision is required. Expectation of the Position: Supports the guiding principals & vision by exhibiting the following behavior with employees and providers:
Must have a high ability to multitask and have a high attention to detail.
Must have excellent communication skills
Willingness to participate in education to advance within the position
Self-starter, works well independently and initiates action where required
Responsibilities
Proficient in Microsoft Office particularly Word, Excel & Outlook
Must possess excellent communication skills and the ability to practice proper phone and email etiquette
Skilled in answering a telephone in a pleasant and helpful manner
Ability to read, understand and follow oral and written instructions + Proficient with medical terminology and insurances HCPC/ICD-9 codes
Familiar with ambulance physician certification requirements for Medicare, Medicaid and Managed Care
Strong knowledge of Medicare, Medicaid and Managed Care guidelines
Background of medical terminology including various coding systems (ICD-9, CPT, HCPCS)
QualificationsQualifications: Project management knowledge High School Diploma required; College Degree preferred Exhibit ability to lead and execute change management Physical Demands: While performing the duties of the job, the employee is consistently required to sit; use hands, fingers, handle, feel; and talk, hear & see. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include ability to adjust focus. The employee is occasionally required to work under high pressure in a fast-paced environment with employees in 3 states in multiple locations. Travel to other company and incident locations may be required. Work Environment: While performing the duties of the job, the employee is regularly in verbal contact with others and constantly works face-to-face with and around others. Consistently uses office equipment such as computers, typewriters, copy machine, fax machine, telephone, keyboard, calculator, stapler, etc.