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A Shift Manager works directly with crewmembers to effectively operate the restaurant during their shift. The Shift Manager ensures that restaurants are clean and well maintained, that all company procedures are followed and all standards for food quality, cleanliness, sanitation, and customer service are met. The Shift Manager must also control costs at budgeted levels in relation to cash handling, food products, labor, supplies, etc. ResponsibilitiesOur Shift Managers are the key to operating our restaurants on a day-to-day basis. You will help support the General Manager and Assistant Manager, ensuring that every shift operates smoothly. You will also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more.
You know the business and have at least six months of experience as a manager within a restaurant or retail.
You are familiar with and have impressive examples of providing exceptional customer service and will uphold Company Core Values.
You're humble and ready to learn about what makes us different.
You're not afraid to jump in and help your team and lead them to the next level.
Execute the systems daily to ensure and maintain the unit is in accordance with all OSM procedures to provide an excellent experience for the guest as well as a safe work environment for the crew and guest.
Assist the team in running a shift
Ensure that daily sales/production goals are met. Increase Sales and profits
Help ensure team members receive the appropriate training
Handle customer and employee complaints
Manage daily schedules and employee shifts.
Assign duties to employees and oversee their progress
Count cash at the end of the shift and manage bank deposits
Train and integrate new employees
Ensure industry rules and regulations are followed
Transfer products and other objects to and from the worksite on occasion
Maintain high standards of service throughout the day by demonstrating management by example
Communicate openly and honestly with subordinates, superiors, and all others about plans, progress, and problems
Provide leadership by engendering excitement, enthusiasm, a positive mental attitude, and commitment toward company goals and objectives
Qualifications
6 months exp. in the QSR industry
Stand for up to 8 hours
Able to lift 50 pounds
Use motion that entails pushing, pulling, stretching, and continuous bilateral use of fingers and wrists
Their success is your successPhysical Demands & Work EnvironmentMachines, devices, tools, etc., are used in job performance and the conditions under which the job is accomplished. Minimum qualifications are needed to perform the essential job functions:
Stand for up to 8 hours
Able to lift 50 pounds
Use motion that entails pushing, pulling, stretching, and continuous bilateral use of fingers and wrists
Consistently carries products/boxes and miscellaneous weighing no more than 70 pounds
Occasionally climbs ladders to the roof to check A/C exhaust fan
Consistently operates registers, calculator, Norand, Fastfax, mail, and product
Consistently handles product preparation
Consistently communicate with employees, customers, and suppliers
Consistently kneels to utilize proper lifting procedures and to open safely
Regularly lifts for product preparation, stocking, and inventory
Consistently pushes to open and close door to store and storage shed and office as well as cooler and freezers
Consistently reaches for product preparation and serving customers and training
Consistently sees during all activities
Rarely sits during the preparation of reports and bank deposits
Frequently stands while serving customers and training
Frequently stoops to pick up supplies and trash
Consistently talks to employees, customers, suppliers, and company representatives
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Paid Vacation
FREE brand Meals
We at Sun Holdings, Inc. are committed to delivering a rewarding experience to our customers and a stimulating career environment for our employees.Sun Holdings, Inc. is an Equal Opportunity Employer.Arby's and its franchisees are equal opportunity employers.
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