Vacancy caducado!
We have an immediate need for the role for a support role.
Job Duties • 2-4 years of experience in Onsite support • Prior experience working in a regulated environment a plus • Knowledge and experience on windows 7 OS and Above • Experience in Active Directory • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. • Manage hard and soft break fix services for laptops and desktops. • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. • Experience with Service management tool - ex - Service Now • Should have good expertise on EUC tools, remote support tools, MS office and outlook. • Ensure that each Desktop Device is installed with the appropriate Desktop image. • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management • Preferable to have a good understanding of Lync, VPN, and mobile device support. • Good to have - knowledge and experience of supporting iPads and Android mobile devicesTEqual Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-candidate-privacyThe Company will consider qualified applicants with arrest and conviction recordsVacancy caducado!