Sr Program Manager, BETA

The Senior Program Manager, Beta is an engaging and challenging opportunity that is instrumental in the creation and launch of groundbreaking smart home products. We are looking for a creative, customer-obsessed and results-oriented Senior Program Manager who wants to live on the edge of technologies that bring software and hardware together, within the connected home. We are seeking someone to lead end-to-end consumer validation efforts for new product introductions (NPI) and software releases. This role will design and execute alpha (early concept), beta (pre-release) and delta (post-release enhancement) test programs that validate consumer experience and improve product quality, user satisfaction and speed to market.Job Location: This position is eligible for a hybrid schedule based out of Deerfield, IL or San Francisco, CA office location. RESPONSIBLIITIES: Design and manage consumer validation programs across alpha (early concept), beta (pre-release), and delta (post-release enhancement) stages.Collaborate with Product to understand the product roadmap, define test opportunities, and identify participant selection criteria.Lead all aspects of alpha, beta, and delta test execution: tester recruitment, communications, logistics, issue tracking, and reporting.Develop test strategies and timelines in line with product launch plans and key milestones.Coordination of all required software and hardware to ensure readiness for all test phases.Engage one-on-one with test participants to gather feedback, resolve issues, and maintain high levels of participation and satisfaction.Analyze consumer feedback, test metrics, and issue trends to provide actionable insights to Engineering, QA, Product, and Design teams.Identify and manage risks and potential project pitfalls, ensuring that validation activities are completed on time and align with broader launch plans.Drive continuous improvement of testing frameworks, support tools, and feedback loops across all stages of consumer validation.Serve as the primary advocate for real-world user feedback and the consumer experience across internal teams.Focus for this role will be launching new connected products within our Security and Water portfolio.