Sr. IT Tech Support Specialist (AV/Telecom)

This is a Sr. Infrastructure Site Support role. Professional etiquette, extremely polished, and energetic are must have personal traits. Candidates must be able to troubleshoot devices, tools, and technologies in short windows of time, and be able to alleviate executives’ and / or company associates concerns/stress regarding devices (laptops, desktops, mobile phones), conferencing tools – Zoom, Teams, password resets, and unlocking of locked accounts.ResponsibilitiesFirst point of contact for executive requests; Proactively and continuously strengthen relationships and engage with executive team members and their administrators to support their requirements and identify inefficiencies and improvements.Lead and implement various projects in infrastructure and security. Eg. Modern video conference implementations, Flex workspace, tools etc.Support Enterprise Applications like Box, Okta, Microsoft Teams, Office 365 email servers and Collaboration tools like Microsoft Teams and Zoom.Automation of security patching, Enterprise Active Directory managementPartner with other administrators and provide solution for SaaS Cloud requests.Executive and end user support for Phones using MS Teams and Cisco and Crestron conference roomsAssist in the management of software licenses and deployment.Keeping up to date with emerging technologies and finding implementation methods to increase productivity for executives.Partner with engineering and cross functional organizations on solutions for the executive functions being supported, Infrastructure and security.Travel to support remote sites as needed for installation and configuration of hardware and software.Support end users with exceptional white glove treatment