Qualified applicants are invited to apply online, submit a cover letter and any other supporting documentation at: https://wheelandsprocket.com/to/apply
Production Technician
Wheel & Sprocket is a growing, nationally-recognized specialty bicycle retailer with a robust brick-and-mortar and online presence. A Production Technician should be organized, highly mechanically inclined, passionate about bikes, and able to complete work orders and related tasks to the high quality standards established by the company.
Job Description
Technical responsibilities
Complete bicycle service work orders in timely manner
All service packages from basic to comprehensive
A la carte services per service menu including, but not limited to: Tire/tube replacements; Cable and housing replacement; Adjust/repair derailleurs; Adjust/repair brakes; Replace/repair shifters; Replace chain, cassette, bar tape/grips; Wheel true and dish; Drivetrain cleaning; Disc brake and dropper post service; Inspect and assess frame and components for damage or replacement
Assemble new bikes as needed
Maintain 24-hour turnaround and scheduled work while completing assigned work to a high level of quality, quickly and efficiently
Customer experience excellence
Be friendly and available while interacting with customers; providing answers on maintenance and related sales opportunities
Reviews RPM scorecard weekly
Able to make changes as needed to achieve RPM goals
Actively participates in continuous learning
Maintains current knowledge of assembly standards internally and externally
Maintains Guide Status on Trek U
Ability to lift 75 lbs
Personal responsibilities
Strong ability to communicate well with customers, colleagues and other stakeholders
Strong work ethic to get the job done
Possesses a creative eye and attention to detail
Hearing feedback well and making necessary changes
Embraces a diverse and inclusive environment
Giving feedback directly and in a candid, honest and effective manner
Be dedicated to continuous improvement of own work and of the business
Have positive attitude and strong sense of integrity
Requirements
Preferred 1-5+ years of mechanical or tech experience working on bicycles
Is neat, organized and is respectful of a shared workspace
Has experience in a retail or customer service environment
Is intrinsically motivated, able to work both independently and as a member of a team, and thrives in a dynamic, fast-paced environment
Technology platforms: Google Apps (email, calendar, drive)
Other Notes
This position is based at an individual store location, but may require the willingness to travel to other locations or off-site events a few times per year. This is a seasonal, hourly position, and may have full time or part time hours. Due to the seasonality of our business, Seasonal Employees train and work during our Peak Season (March-August). Most Seasonal employees end their employment at the end of Peak Season, and many return to work again at the start of the next year’s peak season. This position offers many benefits including PTO, product discounts, bike-commuter credits and other fringe benefits to those that qualify.
Qualified applicants are invited to apply online, submit a cover letter and any other supporting documentation at: https://wheelandsprocket.com/to/apply