Duties:
- Assembly of Pure Processing products, including but not limited to: creating pallets, mounting accessories to pegboards, wiring and channeling electrical cords, installing faucets, drain lines and other plumbing utilities, calibrating and testing equipment.
- Conduct quality control to ensure 100% of assembled equipment passes inspection prior to shipment.
- Perform on-site installation of equipment, ensuring 95% of installs are completed successfully on the first visit.
- Respond to critical customer field issues within 24 hours.
- Works w/Customers and Sales to resolve service issues (cases); resolves 90% of service cases within 3 business days.
- Travel nationally for on-site installations, field troubleshooting, and service case resolution.
- Cleans and wraps stainless steel sinks, tables, carts and other products for shipment.
- Ships and receives equipment; records incoming and outbound shipments including serial numbers, product cases, supplies and materials.
- Works with power tools and equipment to modify existing products for custom orders.
- May assist sales with questions regarding sinks, tables, electrical, plumbing, or other technical questions regarding products.
- Assists with troubleshooting products, either virtually or in the field/onsite.
- Maintains the physical condition of the warehouse, office equipment, and power tools.
- Other assembly, service, shipping and warehouse duties as required.
Requirements:
- Minimum 3 years’ experience in related occupation
- Excellent communication skills, including customer-facing skills
- Mechanically inclined; loves solving problems hands-on, and working in R&D or improvement projects.
- Strong technical and troubleshooting skills.
- Experience in mechanical, plumbing, HVAC, carpentry, electrical, or similar work, medical installations, or other similar work is preferential.
- Unwavering attention to safety and quality.
- Forklift certified, or willing to become forklift certified.
- Ability to work flexible hours and travel nationally as required.
- Ability to speak, read and write in English.
- Must be comfortable working in potentially contaminated medical environments and complying with hospital PPE requirements.
- Valid driver’s license with a clean driving record.
What's included:
- A competitive salary + bonus opportunities.
- Full benefits, including 100% company paid short & long-term disability insurance, up to $50k in company-paid life and accidental death & dismemberment coverage.
- Employer sponsored medical, dental and vision insurance.
- A 401k plan with up to 4% matching.
- Generous PTO and company-paid holidays, including Summer Hour Fridays.
- A high-growth company that values continuous learning, promoting from within, and new professional opportunities.