Compensation: $40-65k. Based upon experience and skill
Legend Technology Services is looking for a Technical Support Engineer who understands how to install, support and maintain customer technology. Legend is an IT Services company who handles all of a customer's technology needs.
The position is in person at our office located in Bolingbrook, IL. We are looking for a professional that has a minimum of 3 years of experience supporting Windows Servers, networks, firewalls and end users.
Daily Tasks Include (but are not limited to):
Microsoft 365 Administration and Setup
Windows Server Administration
Vendor Coordination and Support
PC/Mac troubleshooting
Network Support (Routers/switches/DNS/VLAN's, Wireless, etc.)
Security (Firewall rules/SPAM filtering, routing, etc.)
Smartphone Support
Application Support
Upgrade and installation projects are very common. The Technical Support Engineer will be required to take complex IT projects from start to finish and complete any technical task required.
The Technical Support Engineer position will be responsible for many customer environments and provide services onsite or remotely. The right Technical Support Engineer is tenacious, customer focused and has a can-do attitude. This is an excellent opportunity for you to take your career to the next level in a rapidly growing organization.
Most of the travel will be local to Chicago and Chicago suburbs with the potential for occasional travel to other US destinations. We are looking for a team member to help us continue building a great organization with a very broad market of potential customers.
Technical Support Engineer Responsibilities & Duties:
Provide technical assistance to customers
Troubleshooting and problem-solving
Manage customer technology infrastructure
Tune and maintain internal monitoring and other systems
Work as a team or independently to complete IT projects
Provide onsite IT services to customers
Additional duties as needed
Technical Support Engineer Qualifications & Skills:
Although a degree is nice, we recognize there are tenacious support personnel without them, so it is not required
Minimum 3 years' experience installing, supporting and maintaining Windows Servers, Microsoft 365 and Networking technologies.
Ability to manage complex technical projects
Strong troubleshooting skills
Personable attitude with the ability to listen to the customer and ask the right questions to uncover the needs they have in order to design a custom solution
To the right Technical Support Engineer, we offer:
Highly Competitive Salary
Full benefits package
Vacation days, sick days and paid holidays
Travel expenses