Job Details

ID #51606383
Estado Illinois
Ciudad Chicago
Full-time
Salario USD TBD TBD
Fuente Illinois
Showed 2024-05-02
Fecha 2024-05-02
Fecha tope 2024-07-01
Categoría Apoyo técnico
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Aplica ya

Service Desk Coordinator

Illinois, Chicago, 60601 Chicago USA
Aplica ya

This role is geared towards someone with past technical support experience

Please do not apply if you have not worked in a help desk role and understand basics related to computers/technology. You don't need to be an expert and solve problems in this role but you need to understand the nature of the problem to be effective in this role.

We are seeking a well-rounded candidate who is professional, extremely well organized and has excellent customer service skills.

The Service Desk Coordinator manages help desk professionals in their day-to-day activities of customer support and helps to create work schedules as well as keep the help desk tickets moving along to completion.

The Service desk coordinator needs a wide variety of skills. Some technical, managerial, and some soft skills to be able to bridge the gap between our Customers who need help and our techs who provide help.

Strong communication skills to communicate complex technical information towards a non technical audience.

Must be a quick thinker and be able to multitask, as well as thrive in a fast pace environment.

Job Requirements:

Calendar Management and Scheduling

Answer, evaluate and prioritize service requests

Initial discovery on a problem to align the tech being assigned the best/fastest outcome

Some basic troubleshooting

Watch for ticket trends to determine possible system wide issues

Help with new client onboarding

Assist with maintaining and managing schedule changes

Serve as liaison between the customer and the tech/engineer

Some Project Management

Basic System Administration

Planning, organizing and communicating scheduled outages

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