Technical Support and Installation Specialist
IT Supplies - Rolling Meadows, IL
$40,000 - $50,000 a year
Company Purpose
To provide a great place to work, resulting in personal AND customer satisfaction that exceeds what can be found elsewhere. We accomplish this by being nice, thoughtful, pragmatic as well as excited by service and technology in our lives.
About Us
IT Supplies is a leading provider of digital printing solutions, offering a comprehensive range of products including printers, media, ink and finishing equipment. We are dedicated to helping our customers achieve outstanding results through personalized service, expert advice and innovative solutions. Our commitment to excellence has made us a trusted partner in the industry for over 25 years.
Position Overview
Technical Support and Installation Specialist
The Technical Support and Installation Specialist is an important part of our team based in Rolling Meadows, IL. Most of your time will be in the field traveling to customer sites performing equipment installations and training end-users. This role is our “boots on the ground” and responsible for building positive relationships with customers, peers, manufacturers and vendors. This will be done by living out our Company’s Purpose and making customer satisfaction and technical performance your priority.
This role is full-time based in our Rolling Meadows, IL Corporate Office, 90% travel, 10% in office
Key Responsibilities
· Installation of large format printers and associated equipment and software
· Training customers on the use of installed equipment
· Traveling to customer locations throughout the US
· Assist in maintaining our Solutions Center at Rolling Meadows Corporate Office
· Proficient in all new technology included in our product offering
· Respond to customer inquiries and technical questions in a timely manner
· Report installation details to our Operations Teams
· Perform demonstrations in our Solutions Center
· Create sample prints
· Coordination, set up and staff trade shows
· Coordinate customer installation dates and details
· Create media profiles
· Working with Solution Center Manager to ensure all equipment is demo-ready
· Create how-to videos
· Calibrate printers
· Unboxing, set-up and testing equipment
· Maintaining a professional appearance at all times
· Efficient management and detailed logging of your activity calendar
· Continuous learning of new technology
· Possessing technical expertise on color management, RIP software and print production workflow
· Obtaining certifications on equipment/software IT Supplies will offer
Position Requirements
· High School diploma or equivalent
· At least 21 years old
· Ability to lift and carry at least 75 pounds
· Valid driver’s license with appropriate insurance
· Good driving record maintained throughout employment
· Air and/or car travel with overnight stays often
· Ability to rent a car and qualify for our corporate auto insurance
· Some experience in an installation role or customer service
Physical Demands:
· Ability to lift, carry and and transport heavy equipment, parts and boxes weighing 75+ pounds
· Frequent and prolonged standing, walking, bending, stooping and reaching
· Frequent travel via car and/or plane
Preferred Experience and Skills
· 3 years of experience in an installation role
· College degree in computer or technology field
· Experience installing wide format printers
· Problem solver and constant learner
· Self- motivated and highly organized
· knowledge of RIP software
Our Company and work environment
As we live out the Company Purpose, we find ourselves laughing together, helping others, being curious and constantly learning and developing as individuals. You should have a desire to do the same. You should also be a person who does what you say you are going to do and one who chooses integrity above all else. Finding employees like this has created an environment that is attractive not only to new candidates, but also to our customers and vendors. IT Supplies is a dynamic, energetic organization and strives to be a best- in- class workplace. Our benefits include a variety of health benefit options including dental, vision, long and short-term disability, and life insurance. We also offer METLAW, Employee Assistance Program, paid Parental leave, 401K with employee contribution match, a generous paid time off policy and 9.5 paid holidays a year.
This position description is intended to describe the general content of and requirements for performance of the position responsibilities. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements nor meant to exclude other duties as assigned
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance
Compensation Package:
Hourly pay
Overtime pay
Profit sharing
Schedule:
8 hour shift
Experience:
Customer service: 1 year (Preferred)
Willingness to travel:
75% (Required)
Work Location: On the road