Position: On-Site Customer Service Manager
Location: Northwestern University, Chicago, IL
Duration: 11-15 months
Salary: $1,500/week
Training: Provided
Job Overview:
We are seeking a dedicated On-Site Customer Service Manager to join our construction project team at Northwestern University in Chicago. This role is critical in ensuring clear and consistent communication with clients and end users through emails and phone calls. The position requires in-person meetings, ensuring direct communication with stakeholders to keep them informed of project progress.
Key Responsibilities:
- Daily Progress Updates: Provide clients and end users with daily updates on project status, including milestones, delays, or changes, via email and phone calls.
- Client Communication: Respond promptly to client inquiries, addressing concerns and providing clear, professional updates on project developments.
- Coordination with Project Team: Liaise with the construction team to gather accurate updates and relay them to clients in a concise, understandable manner.
- Issue Resolution: Act as the primary point of contact for client concerns, escalating issues to the appropriate team members when necessary and following up to ensure resolution.
- Documentation: Maintain detailed records of all communications, including emails and call logs, to ensure transparency and accountability.
- Schedule Updates: Inform clients of any schedule changes, ensuring they are aware of timelines and potential impacts.
- Stakeholder Engagement: Keep end users (e.g., university staff, faculty, or students) informed about project activities that may affect their daily operations, such as noise, access restrictions, or safety protocols.
- Professional Communication: Maintain a courteous and professional tone in all interactions, representing the company’s commitment to excellent customer service.
Requirements:
- Strong communication skills, both written (email) and verbal (phone).
- Experience in customer service, client relations, or project coordination (construction experience is a plus but not required).
- Ability to manage multiple stakeholders and prioritize tasks effectively.
- Proficiency in email platforms and basic office software (e.g., Microsoft Office, Google Suite).
- Organized, detail-oriented, and able to work independently.
- Comfortable working in a fast-paced environment and handling time-sensitive tasks.
How to Apply:
Please send your resume and a brief cover letter by 08/26/25. In your cover letter, highlight your experience in customer service or client communication and why you’re a great fit for this role.