Location: 800 South Michigan Avenue Chicago, IL 60605
Please include your resume.
Founded in 2009 by Nicole and Stephan Outrequin Quaisser as a single concept, named after the couple’s two children Luc and Mary. LM Restaurant Group remains a family-owned hospitality company that specializes in creating local gathering places that deliver great food and down-to- the-last detail service. LM is now 350 team members strong. Our portfolio includes an eclectic assortment of hotel restaurants and catering & event venues that all share a common goal: making people feel cared for especially when it comes to our team!
LM Restaurants currently include Evanston Corner Bistro, Grant Park Bistro, River North Bistro, Land & Lake Kitchen, and Land & Lake Rosemont.
LM Catering & Events include the Back of House operation at Hilton Orrington-Evanston, City View Loft, Kitchen Chicago, Lacuna Events by LM, LM Studio, and Twenty-Six Event venue and Sky on Nine.
Location Highlight
Grant Park Bistro is an American bistro focusing on approachable contemporary dishes.
The menu highlights dishes made with fresh, local and seasonal ingredients. The beverage program focuses on local and regional products given the restaurants commitment to limit their carbon footprint. Diners can expect to find an affordable selection of unique American made wines, a variety of local beers and craft cocktails. The spacious bar area is perfect for enjoying cocktails and dinner after a day exploring the city and the private dining space with views of the open kitchen is ideal for intimate special events. In the warmer months guests can enjoy the large patio along Michigan Ave. The bistro is currently open daily for breakfast and lunch and dinner. Happy hour specials are available Sunday-Thursday, and the popular mimosa brunch deal is offered daily.
Job Description
LM Restaurant Group is looking for a talented Server to join our team at Grant Park Bistro. The primary focus of this position will be to ensure the guests are having a pleasurable experience from the moment they enter the restaurant until they leave. You will be responsible for taking orders, providing menu recommendations for in-house and carryout dining, accurately entering orders into POS systems, cash handling, opening, and closing side work, and sanitation and table maintenance.
What will I be doing?
As a Server, you would be responsible for performing the following tasks to the highest standards:
Must Practice a full hands full hand out mentality.
Provide excellent customer service.
Ask customers for allergies or dietary restrictions at end of taking order.
Table maintenance- offering assistance to guests by clearing away dishes, glassware, and refilling beverages if needed. As well as maintaining a tidy section.
Learn the menu and how to pronounce each item, as well as seat numbers.
Run food from kitchen and drinks from bar to guests' table and provide accurate description of the dish and/or drinks to customers.
Responsible for having a strong food knowledge base as well as a very detailed understanding and memorization of the current menu items which include all alcoholic and non-alcoholic drinks as well as food and specials.
Provide information/suggestions based on the customers preferences.
Deliver food and drinks to tables (not just your own) and ensure guests have all they need.
Ability to work in a team environment with a positive attitude.
Responsible for cleanliness and stocking of service areas throughout shift.
Follow all company safety and sanitation policies and procedures.
Side work services, including but not limited to emptying trash, spot sweeping, and any other needs upon manager’s request (refer to server checklist).
Must actively use creative upselling techniques to sell our products.
Cash handling and handle all payment method.
Perform opening and closing side work in a timely manner.
Assist food runner and bartender with opening and closing side work.
Cooperate and communicate with all management, servers, servers’ assistants, bartenders, and kitchen staff.
Perform other duties as required by Management to provide 100% Guest Satisfaction
What are the Requirements/Skills needed?
Collaborate closely alongside coworkers to ensure customer satisfaction and overall cleanliness of the establishment.
Must be able to work cooperatively and efficiently in a team.
Ability to multi-task
Establish a positive relationship with co-workers and managers through a solid work ethic, positive attitude, punctuality, and dependability.
Strong attention to detail.
Proper food handling
Excellent customer service
Excellent verbal communication in English
Knowledge of Toast, Tock & Micros
Knowledge of spirits, wine, and beer
Customer-centric mindset
Other Duties & Tasks
Must be able to stand for 8+ hours
Ability to lift up to 15 pounds regularly and 30 pounds on occasion
Ability to work in hot and cool conditions
Ability to work in a fast-paced environment
Ability to stay calm under pressure
Well groomed, professional appearance
What are the Qualifications?
1+ years of serving experience in a high-volume restaurant
Food Handlers, Allergens Certification & Basset within 30 days of employment
High School diploma/GED (preferred)
Open availability including mornings and weekends.
EOE/AA/Disabled/Veteran