Job Location: Chicago, Belmont Harbor(Must live close by and/or have reliable transportation)
Carefree Boat Club is looking for an experienced, responsible manager to join our crew! If you love being outside and have boating skills and managerial experience we want you to be our Dockmaster at Belmont Harbor!
We have a fun, upbeat staff and are looking for someone who:
Is a friendly person with a positive, outgoing attitude.
Has experience with boats, local waterways, and basic mechanical or technical repair.
Builds agile, customer service-focused teams to deliver on the evolving expectations of our members (customers)
Engages in two-way dialogue with the operations manager with ease
Is able to think on your feet & adapt to different, often urgent situations.
Can work mornings, Afternoons, Evenings, and occasional late nights in varying weather conditions. (You create a schedule based on your ideal work times.)
Can work weekends and holidays
Is ready to work May through October
Who we are & what we need!
Carefree Boat Club offers members unlimited access to luxury boats without the hassle of owning. We take care of all maintenance, cleaning, and fueling. Whether you’re going out with friends, family, water skiing, or watching the Navy Pier fireworks, our team is ready to help you make memories!
The Dockmaster oversees the operation of Belmont Harbor’s Carefree location. They train, supervise, and schedule dockhands, manage inventory, and strive to keep the boat fleet in its best condition. Although the dockmaster has specific daily job duties. The Dockmaster must also take on the role of their dockhands to assist club members and their guests with the highest degree of courtesy and professionalism. The member's boating and overall club experience rests on the dockmaster's shoulders.
Your responsibilities include:
Manage reservations and input maintenance on an online system.
Continually monitor weather conditions, wave reports, local water events, local water regulations to inform daily staff responsibilities. Communicate with the operations team to orchestrate each day's safe boating time.
Performing the same work duties as those supervised or performing more difficult/skilled tasks to assist in staff performance. Tasks include: Cleaning and detailing boats, organizing equipment, performing damage audits, fixing basic mechanical issues, assisting members with boarding/disembarking boats, casting off/securing lines
Being present on the dock daily; supervising staff, maintaining inventory, organizing supplies, troubleshooting issues, and ensuring the member is getting the "Carefree experience".
Being in constant communication with members as it pertains to their reservation, weather and boat changes, parking and guest information, general questions occasionally when not present on the dock.
Executing daily safety and vessel inspection programs; checking oil and fluid levels, engine trim, safety equipment. Scheduling required maintenance with the Operations Manager
Staying up to date with our vessels, capabilities, systems, amenities and equipment. Ensure that your team can accurately communicate this information to members.
Enjoying the outdoors! While you are required to be close to or on the dock most days, you will have the flexibility to make your own schedule and take time to enjoy the lake using our boats.
Bring your passion and expertise
Are you a bold leader? Do you have a comprehensive knowledge of Chicago waterways and power boats? Are you ready to lead and coach a small dedicated team? Bring your leadership skills to Carefree Boat Club and help us strengthen the member experience. Ready for your next adventure? Take a look at the skills we look for in our Dockmaster Managers:
Demonstrated ability to set standards and hold team members accountable
Commitment to delivering an outstanding customer experience
21+ Years old with a Valid drivers license
Ability to work full-time: 40+ hours a week May to end of October
Sufficient experience working outdoors, operating boats in tight waterways, in/out of slips, fueling boats. Ability to instruct members and/or staff on driving boats, or other nautical skills is a big plus!
Experience with basic power and hand tools, screwing in bolts/screws, fixing simple repairs on vessels and docks. Training is available but you must "be handy".
Must process high technological ability to interface with several iPhone applications, and a challenging web app reservation tool
Compensation
$800-$930/week DOE - (expected hours 40+) MAY to OCT, with an option to continue at an hourly rate into November to help winterize boats.
$500 end-of-season bonus when you finish the season in Oct.
Tips (staff members keep tips that are given to them directly - no pool)
If you or the dockhand find/report/collect damage from any member who damages a boat you will get a $25-$100 bonus. Typically dockmasters split this with the staff member responsible for finding the damage
Member excessive cleaning penalties ($25-$50) are awarded to the dockmaster. You may pass it on to whoever completes the work if desired.
Usage of the boat fleet on non-member days, with the approval of the Operations Manager.
Create your own schedule, hire and train your own workforce based on our standards but your training style. We want you to manage your crew effectively!
Unlimited on-the-water powerboat training with a licensed master captain.
Opportunity to build relationships with harbor staff, other boaters, mechanics, and captains. This is a fantastic opportunity if you are looking to get your captains license and need sea time!
Free CPR Certification Class
Personal car gas stipend when appropriate
Please reply with a bit about yourself, your experience working with boats, or knowledge of boating, and anything else you'd like to share. Hiring Urgently, start date May 11th or sooner!We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills, combined with passion, is a key to innovation and inspiration.