We’re hiring people to join our team as LEAD HOST STAFF!
A Few of Our Lead Host Benefits:
Restaurant Discounts
Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
Paid Vacation for Qualifying Employees
Blue Cross Blue Shield Medical Insurance
Dental & Vision Insurance
Life, Accident Protection & Critical Illness Insurance
Domestic Partner Benefits
401(k)
Experience the nostalgia of a Northwoods Supper Club at L.Woods Tap & Pine Lodge. Located in Lincolnwood, the lunch and dinner menu features American classics and barbecue specialties including Wisconsin Cheese Curds, Buffalo Chicken Wings, Barbecue Brisket Burger, Baby Back Ribs, Almond-Crusted Walleye, Macaroni & Cheese, nightly specials and more. L. Woods also offers catering, group dining and has a full bar serving beer, wine and hand-crafted cocktails, with a focus on Old Fashioneds.
Caring. Creative. Careers.
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
LEAD HOST JOB DESCRIPTION
Lead Hosts are responsible for host training, the maintenance of training manuals and upholding standards of guest service. Responsible for the initial warm greeting and seating of guests, answering of telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.
Essential Functions
Interact with, direct, train and develop host employees in a fair and dignified manner
Warmly greet and seat guests in the restaurant
Answer telephones, and take orders, messages and reservations
Available to work a variety of hours, days and shifts, including weekends
Safely and effectively move chairs, tables, highchairs and booster seats
Safely and effectively use and operate all necessary tools and equipment
Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
Multitask calmly and effectively under pressure
Work in a confined, crowded space of variable noise and temperature levels
Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
Greet guests with a warm, sincere smile
Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
Assist with processing hosts’ new-hire paperwork
Schedule, conduct and/or oversee all aspects new-hire and on-going host training
Review and maintain host manuals and training materials
Observe host employees’ service standards and communicate observations to Management, Partners and Trainers; Assist in developing and implementing necessary plans of action
Assist with maintaining and updating restaurant’s “zoning” procedures
Use proper phone and voicemail etiquette and guidelines
Assist with clearing, cleaning and resetting tables and maintaining restrooms
Sell and accurately account for gift cards
Understand and respond knowledgeably to questions about the restaurant and menu
Follow all steps of service
Understand and follow the food allergy procedure and special orders/restrictions
Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
Comply with all safety and sanitation guidelines and procedures
Successfully complete alcohol awareness training
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player
Other duties will be assigned as needed
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