Mama Luigi's is seeking a friendly, organized, and professional hostess/host to join our team. As the first point of contact for our guests, the hostess plays a critical role in ensuring a positive dining experience by managing reservations, greeting guests, and coordinating seating arrangements. The ideal candidate will have excellent communication skills, a warm personality, and the ability to multitask in a fast-paced environment.
TEXT 708-917-8032 TO APPLY
Key Responsibilities:
Greet Guests: Warmly welcome guests upon their arrival and thank them as they leave.
Manage Reservations: Handle reservation bookings and cancellations via phone, email, or in person.
Seating Coordination: Assign tables to guests based on availability, guest preferences, and server rotations.
Waiting List Management: Maintain an organized waiting list during peak hours and provide accurate wait time
estimates.
Communication: Effectively communicate with servers, kitchen staff, and management to ensure smooth operations.
Customer Service: Address guest inquiries, concerns, and special requests promptly and courteously.
Menu Presentation: Present and explain menu items, daily specials, and promotions to guests.
Cleanliness: Ensure the host/hostess station and entrance area are clean and welcoming at all times.
Other Duties: Perform other related duties as assigned by the management.
Qualifications:
Experience: Previous experience as a hostess or in a customer service role is preferred.
Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to remain calm and composed under pressure.
Basic knowledge of reservation and seating management systems is a plus.
Appearance: Professional appearance and demeanor.
Availability: Flexible availability, including evenings, weekends, and holidays.
Physical Requirements:
Ability to stand and walk for extended periods.