Spilt Milk is a family-owned bakery in Oak Park, IL focused on creating memorable experiences for our guests, and highlighting locally-sourced ingredients & products in our yummy baked goods! We primarily focus on PIE, but also bake a variety of American-style pastries including cookies, scones, biscuits, and other bakery treats. We also have a short lunch menu, full espresso bar, and retail section featuring locally-made products and natural wines.
Our team is growing, and we are excited to hear from passionate hospitality professionals who are looking to grow their skill set in a supportive, diverse environment focused on learning and having fun!
JOB SUMMARY:
As a Shift Lead, you will play a crucial role in ensuring the smooth operation of the bakery/cafe during your shift. You will be responsible for leading a team of dedicated staff, maintaining high standards of customer service, and ensuring that our products are consistently of the highest quality. Your leadership and organizational skills will help create a positive and efficient work environment, and a memorable & fun experience for our guests! This is a FULL TIME position, approximately 30-40 hours per week.
JOB DUTIES & RESPONSIBILITIES:
Leadership & Team Management:
- Supervise and motivate a team of front-of-house staff, ensuring daily task lists are complete and the FOH is running efficiently
- Provide training and ongoing support to FOH team members, as-needed
- Foster a positive and inclusive work environment
- Work with your peers and managers to make improvements to our processes & procedures, to best support the needs of the team
Customer Service:
- Ensure all customers receive exceptional service and have a positive experience when they visit Spilt Milk
- Address customer concerns and resolve issues promptly and effectively
Bakery Operations:
- Oversee daily front-of-house operations, including completing opening, mid-shift, and closing procedures with your team
- Ensure the bakery/cafe is clean, organized, and well-stocked at all times
- Monitor product quality and presentation to maintain our high standards. Work closely with Kitchen Manager to resolve any issues, as needed
Inventory & Supply Management:
- Complete inventory reports as-needed to ensure all FOH supplies are well-stocked and ordered in a timely fashion
- Ensure all products are stored correctly and adhere to health and safety regulations (ServSafe certificate required for this role)
Ideal Candidate Qualifications:
- Minimum of 1-2 years of experience in a similar role within a bakery, cafe, or restaurant
- Strong leadership and team management skills, with a humble, servant-leader attitude
- Excellent customer service skills with a passion for creating positive, memorable customer experiences
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong organizational and problem-solving skills
- Basic understanding of bakery / restaurant financial operations and inventory management
- Flexibility to work various shifts, including weekends and holidays
- Basic computer skills: you should be able to use email, learn our POS system, print things out, use a scanner, etc.
Compensation & Benefits:
- Competitive hourly wage, including base rate + tip pool (tip pool typically between $4-$6 per hour, on top of your base rate)
- For full-time (30+ hours per week) employees - Paid health, dental, and vision insurance (company contributes up to $300 toward your monthly healthcare premium, and 50% of your dental and vision insurance premiums)
- Retirement savings account
- Annual holiday bonus (for employees with us 6+ months)
- Opportunities for professional development and growth
- Employee discount
- Friendly and supportive work environment
This is a FULL TIME job, hourly rate starts at $16 per hour, plus tips.