Job DescriptionLocation: Chicago, ILHospital: RUSH University Medical CenterDepartment: Rush Access Center - OfficeWork Type: Full Time (Total FTE between 0.9 and 1.0)Shift: Shift 2Work Schedule: 8 Hr (1:00:00 PM - 9:30:00 PM)Summary:The Operator will handle internal and external calls to the institution and provides the needed information/service or routes the caller to the appropriate location. The Operator responds to user complaints to resolve problems associated with the institution's telecommunications systems. The Operator will diagnose problem through discussions with users with users and coordinates internal telecommunications support to resolve problems. Handles internal and external calls to the institution and provides the needed information/service or routes the caller to the appropriate location. Responds to user complaints to resolve problems associated with the institution's telecommunications systems. Diagnoses problem's through discussions with users and coordinates internal telecommunications support to resolve problems. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.Other information:Required Job Qualifications: High School Diploma or GED. One year work related experience operating PBX telephone system attendant consoles or other help desk related position. Excellent verbal communications skills. Basic analytical ability. Good working knowledge of how to operate a PC. Ability to handle emergency and emotionally-charged callers. Excellent diction and strong customer focus.Physical Demands: Must work able to work weekends and holidays.Responsibilities:
Handles calls received on the institution's main telephone number, determines which department or individual would be best suited to handle the caller's needs, and routes the caller to that department or individual.
Handles internal calls for assistance, determines the caller's needs, and provides the needed information / service or routes the caller to the appropriate department or individual.
Know the functions of the various departments to ensure that callers are routed to the appropriate location.
As the first point of contact for most external and internal parties calling the institution ensures that the caller is treated politely and with utmost respect.
Provides meet-me paging services as required.
Handles emergency calls received from within the institution and notifies the appropriate parties according to established procedures.
Answers repair calls received from end users and gathers information to assist in prompt repair.
Coordinates internal support to resolve problems.
Makes changes to the paging and Tele management system databases as appropriate while maintaining their integrity.
Acts as a backup to the other Telecommunications positions when needed.
Please Note: The Operator will work at both Rush University Medical Center and Rush Oak Park.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Position Telecom OperatorLocation US:IL:ChicagoReq ID 8486