Technical Trainer

The Technical Trainer is responsible for overseeing the training and development of all new and existing Service Technicians. To increase their overall mechanical, electrical and electronic aptitude and to improve their technical efficiencies and soft skills to better service our new and existing customers.Responsibilities:The list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.Provide service technician training in-person at least one day per week for new service technicians and other technicians as needed.Provide technical support for our Field Service Technicians and if needed travel to customer’s location to help solve problems.Help develop a training plan for new technicians based on input received from the Customer Care Managers and branch Service Managers.Assist in developing programs to improve technical and customer service skills of service staff.Conduct employee training on new products and processes. Work closely with our outside vendors on solving service issues.Backup support to Branch Service Managers as needed.Perform service and customer calls with the approval of the Customer Care Managers.Acts as a safety leader and puts safety first in all responsibilities; works with Human Resources to develop, train, and enforce health and safety policies and procedures.Will revise existing and/or develop and implement new hire/employee safety training programs for service technicians in the areas of forklift, arc flash, driver training, etc.Supports and enforces all Company policies and procedures.Partner with Customer Care Manager and Branch Service Managers to investigate and assist in resolving any issues resulting from substandard performance.Provide recommendations to the Customer Care Manager and Branch Service Managers towards goal setting, skill enhancement, and performance reviews of service staff.Excellent attendance, punctuality