Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.As a Senior Product Delivery Associate in the Digital Content Management team for Chase.com, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will ensuring each request is completed by utilizing the producer work plan and execute at the highest level of quality, and efficiency. You will maintain a detailed understanding of the needs of the assigned group from the business and technical perspective, and assess customer impacts, create solutions, and ensure coordination and communication of impacts to key stakeholders.Job responsibilities
Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Responsible for project managing small development type updates/requests to all of the websites supported within the group
Liaise and advocate with product and development teams to ensure optimal authoring experience
Ensures work is completed within the SLAs, and when delays occur, they are documented and communicated to the requestor
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in product management or a relevant domain area
Demonstrated performance in either content management or relevant domain area
Demonstrated ability to execute requests with detailed precision
Demonstrated ability to multitask to coordinate multiple projects, facilitate meetings across business lines and vendors, and meets both scheduled and unscheduled deadlines
Demonstrated ability to work under minimum direction and uses independent judgment in decision-making
Experience executing operational management and change readiness activities
Experience in product deployment processes
Experience authoring within content management systems
Strong presentation/facilitation skills
Must work well in a geographically dispersed team environment
Preferred qualifications, capabilities, and skills
Developed knowledge of the product development life cycle
Experience with Adobe Experience Manager (AEM) and building with content fragments
Working knowledge of HTML
Foundational knowledge of accessibility/ADA requirements for websites
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans