Role Overview  Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping (as required) discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term based projects.  
 
Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability.   Key Responsibilities  Act as an expert across an assigned term of contracts, typically engaged in ServiceNow’s larger accounts, providing architectural guidance, technical governance, and best practices.  Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy.  Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution.  Continuously build network within ServiceNow and externally.  Help customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.  Ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform.  Guide ServiceNow, partner and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.  Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.  Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.  Provide a variety of knowledge across multiple workflows.  Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.  Translate goals to outcomes into a customer roadmap.  Translate business information and technical requirements into an architectural blueprint to achieve complex goals.  Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.  Manage technical governance, and a delivery operating model and governance.  Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.  Support the sales effort by scoping and estimating the engagement and change orders.  Be an active contributor of leading practices and expertise related to the ServiceNow platform.  Maintain skills / certifications on <insert skill or cert> for <insert workflow>.