Outlet Sales & Service Manager

We are seeking a dynamic and results-driven Outlet Sales and Service Manager to lead the sales efforts for Fairmont Chicago, Millennium Park’s outlets. This role is responsible for developing and executing sales strategies to drive revenue, build strong client relationships, and enhance the visibility of our restaurants within the local and travel market. The ideal candidate will have a deep understanding of the hospitality industry, strong networking abilities, and a passion for food and guest experiences.Reports to Director of Sales and Marketing and Director of Food and BeverageThis is your chance to work in a dynamic, high-energy environment at one of Chicago’s most iconic venues, contributing to the success of the hotel, while creating unforgettable experiences for clients and making special happen!Job Responsibilities:Essential functions of the position include but are not limited to:Responsible for representing the hotel and outlets through making proposals and other external sales presentations to prospective customers to solicit, explain, negotiate and close catering business.Daily meets with and entertains customers, conducts property tours, participates in tradeshows, industry and community events to promote facilities and services and close deals.Answering telephone calls, responding to lead calls and assigned leads in Tripple Seat or any other relevant platforms.Manages all aspects of the customer relationship including drafting proposals and contracts responding to customer inquiries, as well as organizing all other arrangements as they relate to social and corporate events set-up and execution of social and corporate programs, meetings, meals and special events.Creative design of menus and events to maximize revenue and event experienceDay to day administrative duties as needed.Prepares and presents catering forecasts and reports as required by Director of Sales and Marketing and Director of Food and BeverageCoordinate formal planning for and execution of significant events.  Prepare and review all appropriate documents (Group Resume, BEOs, REOs etc).Oversee the daily distribution of REO’s for the hotel team.Service Group files as business levels requires.Attend all necessary meetings to communicate event requirements.Audits customer checks and department charges and files to ensure accuracy.Ensures that contracts, menus, letters and reports are completed according to Accor standards and policies.Re-book functions and follow-up with customers by sending a thank you.Performs other duties and responsibilities as assigned or required.Any other duties as required.