Office Network and IT Support Specialist (Mid-Senior)

ALIS is looking for an IT Support Specialist, who will be the main point of contact for all internal technology related requests and issues within ALIS. This person will be accountable for troubleshooting all equipment and technical issues, maintaining hardware and software systems, and providing excellent customer service. JOB ACCOUNTABILITIES:Provide technical support to employees, troubleshooting and resolving issues related to:Windows and Apple devicesMicrosoft Office Suite and other standard office productivity software  Company-specific SaaS applications (Atlassian, etc.)  Network connectivity (Wi-Fi, VPN)  Printers and other peripherals  A/V equipment in meeting rooms  Respond to, track, and resolve IT support requests submitted through our service desk system (Jira Service Desk) and other channels (Slack).  Contribute to and maintain our IT knowledge base with articles, FAQs, and troubleshooting guides.  Assist with the onboarding of new employees, including account creation, equipment provisioning, and IT orientation.  Manage user accounts and permissions in Google Workspace, Microsoft Entra ID, and other critical systems.  Support and troubleshoot A/V equipment in meeting rooms, ensuring optimal functionality for meetings and presentations.  Assist with MDM administration, including monitoring device health, deploying updates, and ensuring compliance with security policies.  Contribute to office IT infrastructure maintenance, including network monitoring, Wi-Fi troubleshooting, and vendor management.  Participate in IT projects as needed, such as software deployments or office moves.