Aon is looking for a North America Human Capital Chief Operating Officer who is responsible for defining and continuously evolving the Aon Business Services (ABS) portfolio and product roadmap aligned to Solution Line goals and strategy. This leader reports to the North America Chief Operating Officer and the Global Human Capital COO. The role will manage a team of high performing professionals who support the portfolio of ABS products and services to meet and exceed quality and value delivery key performance objectives.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look like
Complete the NA Target Operating Model for Human Capital in line with the overall NA Target Operating Model and the organization's Human Capital strategy.
Lead the technology and capability roadmap for NA Human Capital across Health, Wealth and Talent aligned with the global Human Capital Capabilities roadmap, which requires deep domain across each of the three solution line areas
Develop the operating model and portfolio strategy inclusive of digital product enablement and product vision for the NA Human Capital Solution Lines that tie to the North America and ABS strategic goals and direction
Develop the client experience strategy to differentiate Human Capital products in North America and that is consistent with the Global Human Capital client experience
Prioritize programs and demand to deliver the Human Capital strategy based on overall business value and North America need to optimize investments and utilization of Aon services / capabilities that meet strategic objectives of significant growth and margin expansion
Laser focus on speed/path to value realization to enable differentiated client and carrier experiences
Champion innovation and continuous value; orchestrate internal and external multi-functional partners to define, validate and refine ABS product and platform vision, strategy, and roadmaps
Operate the North America and Technology governance processes to enable prioritization across multiple options and decisions that impact North America Solution Lines and the ABS budget
Responsible for leading the risk profile across the multiple product teams of a technology stack inclusive of end-to-end processes and systems across the North America Human Capital portfolio
Responsible for risk compliance across data privacy and cyber security protecting client and Aon data inclusive of North America regional and local regulatory requirements
Key Responsibilities:
Partner with Health, Wealth and Talent leaders to implement the business strategy that helps achieve the revenue growth and margin objectives for NA Human Capital
Deliver 3x3 product and technology capabilities aligned with the global strategy by partnering with the ABS capability leads across technology and operations
Deliver the target operating model for Human Capital aligned with the global TOM and client experience vision
Lead client service delivery for NA Human Capital operations across Health, Wealth and Talent to ensure best in class client experience and year on year efficiency improvement
Lead operational support functions across Health, Wealth and Talent and use the global functional capabilities
Skills and experience that will lead to success
Strong operational transformation experience with experience in delivering operating model changes to deliver enhanced client experience and operational efficiency
Experience in balancing country and region needs across a solution line portfolio
Deep industry knowledge and insights into key competitors’ strategies and product roadmaps across Health, Wealth & Talent
Demonstrated experience in Product and Portfolio Management across multiple segments including consolidating disparate products into a unified portfolio focused on scaled capabilities
Experience in focused, sustainable value realization partnering across a highly matrixed organization
Experience in building and running a portfolio of products and services providing capabilities across Health, Wealth and Talent
Experience in translating product and services strategy into cost to serve models designing optimal support strategies in partnership with shared operations
Technical
Experience in leading products and services improving technologies across Health, Wealth and Talent in areas such as Benefits, data & analytics, retirement and benefits
Experience in building and using technology to provide industry leading capabilities across Human Capital
Good understanding of the portfolio components in-scope
Proven ability to lead and prioritize product roadmaps and portfolio prioritization
You Bring Knowledge and Expertise
Minimum 15 years’ related experience leading product portfolios and operations for $1 billion+ portfolios
Exceptional interpersonal skills with capability to interact with major clients to cultivate and maintain strong relationships at a most senior level
Strong market presence within the industry
Cross-cultural sensitivity to engage with, prioritize and inspire change across a national organization
Excellent communicator, with ambitious attitude and high level of accountability for efficiency and client satisfaction
Excellent organization and time management skills; able to multi-task and lead projects and direct reports. Ability to drive team(s) to deliver the highest in service, quality, and results
Previous formal people/organization management experience with excellent analytical skills
Known problem-solver who anticipates issues and suggests creative solutions
Ability to adopt and inspire change in support of the business unit’s and company’s goals
Strong operational transformation experience
How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected] positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Pay Transparency Laws:The salary range for this position (intended for U.S. applicants) is $250,000 to $300,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.This position is eligible to participate in one of Aon’s annual incentive plans to receive [an annual discretionary bonus] [production incentives] in addition to base salary. The amount of any [bonus] [production incentives] varies and is subject to the terms and conditions of the applicable incentive plan.Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.#LI-CB1 #LI-Executive 2025-87441 Aon is looking for a North America Human Capital Chief Operating Officer who is responsible for defining and continuously evolving the Aon Business Services (ABS) portfolio and product roadmap aligned to Solution Line goals and strategy. This leader reports to the North America Chief Operating Officer and the Global Human Capital COO. The role will manage a team of high performing professionals who support the portfolio of ABS products and services to meet and exceed quality and value delivery key performance objectives.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look like
Complete the NA Target Operating Model for Human Capital in line with the overall NA Target Operating Model and the organization's Human Capital strategy.
Lead the technology and capability roadmap for NA Human Capital across Health, Wealth and Talent aligned with the global Human Capital Capabilities roadmap, which requires deep domain across each of the three solution line areas
Develop the operating model and portfolio strategy inclusive of digital product enablement and product vision for the NA Human Capital Solution Lines that tie to the North America and ABS strategic goals and direction
Develop the client experience strategy to differentiate Human Capital products in North America and that is consistent with the Global Human Capital client experience
Prioritize programs and demand to deliver the Human Capital strategy based on overall business value and North America need to optimize investments and utilization of Aon services / capabilities that meet strategic objectives of significant growth and margin expansion
Laser focus on speed/path to value realization to enable differentiated client and carrier experiences
Champion innovation and continuous value; orchestrate internal and external multi-functional partners to define, validate and refine ABS product and platform vision, strategy, and roadmaps
Operate the North America and Technology governance processes to enable prioritization across multiple options and decisions that impact North America Solution Lines and the ABS budget
Responsible for leading the risk profile across the multiple product teams of a technology stack inclusive of end-to-end processes and systems across the North America Human Capital portfolio
Responsible for risk compliance across data privacy and cyber security protecting client and Aon data inclusive of North America regional and local regulatory requirements
Key Responsibilities:
Partner with Health, Wealth and Talent leaders to implement the business strategy that helps achieve the revenue growth and margin objectives for NA Human Capital
Deliver 3x3 product and technology capabilities aligned with the global strategy by partnering with the ABS capability leads across technology and operations
Deliver the target operating model for Human Capital aligned with the global TOM and client experience vision
Lead client service delivery for NA Human Capital operations across Health, Wealth and Talent to ensure best in class client experience and year on year efficiency improvement
Lead operational support functions across Health, Wealth and Talent and use the global functional capabilities
Skills and experience that will lead to success
Strong operational transformation experience with experience in delivering operating model changes to deliver enhanced client experience and operational efficiency
Experience in balancing country and region needs across a solution line portfolio
Deep industry knowledge and insights into key competitors’ strategies and product roadmaps across Health, Wealth & Talent
Demonstrated experience in Product and Portfolio Management across multiple segments including consolidating disparate products into a unified portfolio focused on scaled capabilities
Experience in focused, sustainable value realization partnering across a highly matrixed organization
Experience in building and running a portfolio of products and services providing capabilities across Health, Wealth and Talent
Experience in translating product and services strategy into cost to serve models designing optimal support strategies in partnership with shared operations
Technical
Experience in leading products and services improving technologies across Health, Wealth and Talent in areas such as Benefits, data & analytics, retirement and benefits
Experience in building and using technology to provide industry leading capabilities across Human Capital
Good understanding of the portfolio components in-scope
Proven ability to lead and prioritize product roadmaps and portfolio prioritization
You Bring Knowledge and Expertise
Minimum 15 years’ related experience leading product portfolios and operations for $1 billion+ portfolios
Exceptional interpersonal skills with capability to interact with major clients to cultivate and maintain strong relationships at a most senior level
Strong market presence within the industry
Cross-cultural sensitivity to engage with, prioritize and inspire change across a national organization
Excellent communicator, with ambitious attitude and high level of accountability for efficiency and client satisfaction
Excellent organization and time management skills; able to multi-task and lead projects and direct reports. Ability to drive team(s) to deliver the highest in service, quality, and results
Previous formal people/organization management experience with excellent analytical skills
Known problem-solver who anticipates issues and suggests creative solutions
Ability to adopt and inspire change in support of the business unit’s and company’s goals
Strong operational transformation experience
How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected] positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Pay Transparency Laws:The salary range for this position (intended for U.S. applicants) is $250,000 to $300,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.This position is eligible to participate in one of Aon’s annual incentive plans to receive [an annual discretionary bonus] [production incentives] in addition to base salary. The amount of any [bonus] [production incentives] varies and is subject to the terms and conditions of the applicable incentive plan.Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.#LI-CB1 #LI-Executive