RELATIONSHIPS:
Reports directly to the Michael Jordan Steak House General Manager.
Co-operates & communicates with other employees
Interacts with guests as appropriate.
DUTIES AND RESPONSIBILITIES:
Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
Maintain constant flow of communication with and to the team.
Serves food and beverage to guests in established service style and standard.
Always recommends specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answers any questions.
Relays orders to kitchen/bar following established procedures
Educated in food preparation, food allergies and beverage/wine knowledge
Monitors guests to fulfill additional requests.
Maintains supplies of China, Cutlery and Condiments for side station, keeps side station clean and orderly.
Organizes the back storeroom when needed.
Complete dry requisition
Sets and clears tables when needed ensuring standards are met.
Make sure micros station and check presenters are properly maintained.
Makes roll-ups prior to and after each shift.
Collects Food & Beverage orders from the kitchen when needed.
Attends pre-meal briefing sessions.
Ensures personal grooming and hotel uniform is to the required standard.
Complies with hotel's health, safety and hygiene policy.
Follows the procedures on Cash handling and Bill presentation to guests.
Prepares and presents Bills according to hotel standard, closing Bill immediately on computer.
Communicates politely and display courtesy to guests.
Communicates to his/her superior any difficulties, guest comment and other relevant information.
Establishes and maintains effective employee working relationships.
Attends and participates in daily briefings and other meetings as scheduled.
Attends and participates in training sessions as scheduled.
Perform other duties, tasks and special projects as assigned.
At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
Implements the hotel and department regulations, policies and procedures including but not limited to:
House Rules and Regulation:b. Health and Safetyc. Groomingd. Qualitye. Servicef. Hygiene and CleanlinessPerform other duties, tasks and special projects as assigned.QUALIFICATIONS:Essential:
Must be able to speak and understand English
High School diploma or equivalent
Food Hygiene awareness and at least basic training.
Ability to communicate in English with guest.
Ability to compute basic mathematical calculations.
Ability to provide legible written communication.
Must be TIPS Certified prior to or after hire
Desirable:
Previous job related experience.
Food Hygiene certificate.
First aid awareness.
Possess a friendly, upbeat & outgoing personality.
Essential Skills:
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize, organize and follow through.
Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
Ability to work under pressure.
Ability to work an 8-hr shift in all types of conditions pertinent to the job.
Ability to comprehend instructions
Ability to work cohesively with co-workers as part of a team.
Ability & willingness to perform job tasks according to established standards.
Must be flexible and able to work nights, weekends, and/or holidays as required.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.