We are looking for a Medical Administrative Assistant (working title: Injury Coordinator) to join our team! Are you someone who thrives in a fast-paced environment where your time management, attention-to-detail, and communication skills are put to good use? We might have the perfect entry/mid-level opportunity for you. Join our medically-based concierge service and early intervention program and help impact injured workers lives by coordinating services, providing resources to our constituencies, and helping people when they need it most. In this job, you will:
Manage and/or assign files to appropriate staff members and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers.
Set up files in all appropriate systems; assign files, when applicable, to the nurse
Facilitate and schedule appointments as needed, and keep the Telephonic Nurse Case Manager (TCM), clients, claimants, providers, and employers informed verbally and/or in writing of any changes, delays, updates, or problems
Maintain appropriate electronic and paper files
Obtain authorization for medical release of information from the adjuster, as necessary, for records acquisition
Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.)
Identify, maintain, and update participating providers
Utilize Share Point tool for evaluating case risk, and input all activities (including verbal and written discussions) into the Ultimate database and customer/client system
Answer incoming calls, and direct the call appropriately
Process all documents using computer, copier, and scanner
Search and copy the appropriate internal criteria guidelines, when appropriate
Screen all re-open files (subsequent URs) to determine duplicate requests, vs. an appeal request that is beyond the allotted timeframe, vs. a reconsideration, vs. a new UR
Basic invoicing
Continually improve job skills and knowledge of all company products and services as well as customer issues and needs, through ongoing training and self-directed research.
Adhere to company policies, procedures, and reporting requirements.
Requirements
Experience in any of the following disciplines a plus – CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager
Experience with workers' compensation or disability (a plus!)
Strong computer and internet skills (will work with programs including MS Word, Outlook, and Excel)
Basic knowledge of/ability to read medical reports, or enthusiastic about learning medical terminology
The ability to research evidence-based guidelines
Proficient verbal/telephone and written communication skills
A high level of efficiency, ability to maintain rapid workflow
An aptitude for learning, organization skills and the ability to follow systems and procedures
A time-management mindset, along with planning, and prioritization skills
The ability to manage competing priorities in a fast-paced environment
The ability to work independently as well as part of a team
The ability to express empathy with injured and/or disabled people
Deductive reasoning and think outside the box for creative solutions
Independent thinking & problem-solving experience
A bachelor’s degree, Associate's/Certification, or equivalent professional experience
A customer service mindset
Benefits
Competitive base salary, profit sharing, 401k matching, generous time off, and career growth opportunities
A relaxed, yet upbeat, work environment, with unlimited coffee and a jeans professional dress code when in the office
Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com) (https://topworkplaces.com/company/rising-medical-solutions/)
We're on YouTube! Check out our culture at: http://www.youtube.com/user/RisingMedical
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Facebook: https://www.facebook.com/RisingMedicalSolutions
LinkedIn: http://www.linkedin.com/company/rising-medical-sol (http://www.linkedin.com/company/rising-medical-solutions)
Glassdoor: http://www.glassdoor.com/Overview/Working-at-Rising-Medical-Solutions- EIIE322608.11,35.htm pages
If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!