WHAT YOU WILL BE DOING:
You are an inspiring emerging leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of Multi-tasking! You enjoy developing others and genuinely bringing joy to peoples’ lives - and it just so happens you’ll be doing just that in an award-winning hotel.The Front Office Supervisor will support the Front Office Manager by leading our Front Office & Swiss Service team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.To support the Front Office Manager in all aspects of the department and inspiring the Front Office team to follow all service standardsTo consistently offer professional, friendly and engaging service while creating heartfelt experiencesTo communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationTo develop colleagues through a meaningful training programTo assist guests regarding hotel facilities in an informative and helpful wayTo follow department policies, procedures and service standardsTo follow all safety policies Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standardsCommunicate internal and external guest requests via applicable resort softwareMaintain and monitor the Royal Service software systemEnsure all requests logged in the Royal Service software are followed up according to the hotel’s standardsAny other tasks that may be assignedPhysical aspects of the position include but are not limited to the following: Frequent standing, walking and sitting throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps