Field Service Tech

Job DescriptionDay to Day:Insight Global's industrial manufacturing client is looking for a Field Service Technician to provide technical support for all KAILLC customers. Coordinate and perform machine installations, relocations, demonstrations, trainings, inspections/maintenance, modifications, troubleshooting's, and/or repair of Komatsu industrial machinery products. Promote service parts sales to assigned customers through continuous contacts and communications. Report feed-back assigned customers through continuous contacts and communications. Report feed-back customers opinion including dissatisfaction, safety issues and/or machine performance problems etc. Responsibilities include:  Coordinate and perform inspection/maintenance, modifications, trouble shootings, and/or repair of Komatsu industrial machinery products at customers' sites. Coordinate and supervise sub-contractors and/or the customer's maintenance personnel, if necessary. Report and feed-back customers' opinion including dissatisfaction, safety issues and/or machine performance problems etc. for future improvement.  Coordinate and perform machine installation, relocation, demonstration, and training of Komatsu industrial machinery products at customers' sites. Coordinate and supervise sub-contractors and/or the customer's maintenance personnel, if necessary.  Provide technical phone support for trouble shooting and/or repair.  Promote Service & Parts sales by contacting customers in the assigned territory and scheduling regular PM service to both new and existing customers.Contact and communicate with customers regularly to develop, maintain and strengthen the relationship with them.Skills and RequirementsMusts:  High school education or more than 3 years of technical school education or equivalent industry experience (electrical or mechanical)  Valid Drivers License and Passport  Strong mechanical skill set and electrical background  Deep understanding of machine components  Can read schematics  Ability to perform multiple tasks and act independently  Proficient in Microsoft Word, Excel, email or other company provided programs. Prepare quotations for customers, record work hours, expense reports, complete field service reports, schedule future work and follow up communications to customers and management  Job management skills to supervise sub-contractors and/or customer's maintenance personnelAble to work heights up to 60 ft, left up to 100 lbs, kneeling, squatting, climbing ladders Plusses:  Press experience  Electrical degree  PLC experienceCan read and write latter logic nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].