Vacancy caducado!
Job Description
We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Salary range: $38000 - $48000 per year.
Customer Service Representative Responsibilities:
Ensure customer satisfaction and provide professional customer support.
Communicating and coordinating with colleagues as necessary.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Responding promptly to customer inquiries.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Qualifications
Familiarity with our industry is a plus
Understanding of how CRM systems work
- Patience when handling tough cases
Excellent communication and problem-solving skills
Multi-tasking abilities
Experience using help desk software and remote support tools
BSc in Information Technology or relevant diploma
Additional Information
- This is not a remote job
- Employee Assistance Program
- Flexible Schedule
Vacancy caducado!