Description:BID/JOB ANNOUNCEMENTELDER PROTECTIVE INVESTIGATOR IDepartment of Family and Support ServicesNumber of Positions: 1(additional vacancies possible pending budget approval)Starting Salary: $63,420Applications for this position will be accepted until 11:59pm CDT on 11 /4 /2024This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) – BARGAINING UNIT 1, 3, 4 & 5 . Only employees in City job titles in this bargaining unit are eligible to bid.BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND1. Check the box on your profile titled “Currently employed by the City of Chicago”2. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)3. Select your correct bargaining unitFAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATIONESSENTIAL DUTIES· Conducts site visits of long-term care facilities to monitor and evaluate living conditions and quality of care and to investigate complaints filed by or on behalf of residents· Interviews clients, reporters of abuse and witnesses, gathers information relevant to complaint allegations and prepares detailed reports of investigative findings· Advocates on behalf of clients to mediate and resolve complaints and concerns and to ensure facilities are providing quality care to its residents· Prepares intervention plans and monitors their implementation by social service providers and other agencies to resolve abusive situations· Provides information and referrals, and counsels clients on obtaining needed social and supportive services available to them· Responds to inquiries from the public regarding long term care options, guidelines for selecting a nursing home and federal and state laws on residents' rights· Maintains records on assigned case load and prepares case and work activity reports. Maintains client. Provider and witness confidentiality· Documents, inputs data for State, Federal Agencies· Attends meetings to provide information on the rights of residents of long-term care facilities and the department's program and services.· Advocates for legislation to promote improvements in quality of care for residents in long term care facilities.Performs related duties as required.Location: 1615 W. Chicago Ave. Chicago, IL 60622Days: M-FHours: 9AM-5PMTHIS POSITION IS IN THE CAREER SERVICEQualifications:Graduation from an accredited college or university with a Bachelor's degree in Gerontology, Social Work, Public Health or a related field supplemented by two years of social service or investigative experience, or a Master's degree in one of the above listed fields, or a combination of training and experience, provided that the minimum degree requirement is met.Selection CriteriaThis position requires applicants to complete an interview which will include a written exercise and/or a skills assessment test as part of the interview. The interviewed candidate (s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected.Preference will be given to candidates possessing the following:
Experience in investigations and mediation
Experience with federal and state laws relating to the rights of residents in long term care facilities
Proficiency with programs, services and other resources available to senior citizens
Language proficiency in Spanish or Chinese or Polish
Experience with Medicare and Medicaid processes
APPLICATION EVALUATION: Initial evaluation will be based on the information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow all required employment/hiring plan provisions, federal, state, and local laws, and collective bargaining agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of ChicagoCOMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet the minimum qualifications and who are veterans of the Armed Forces of the United States, residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates. These hiring preferences do not apply to bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. The learn more about our hiring processes click here. (https://www.chicago.gov/city/en/depts/dhr/provdrs/emp.html)ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.City of ChicagoBrandon Johnson, Mayor