Director, Talent & Culture

Do you have a passion for excellence and an expertise in luxury Hotel operations? As a key member of the leadership team, this position plays a pivotal role in fostering a culture of excellence, supporting the growth and development of employees, and ensuring the delivery of exceptional guest experiences, to make “special happen”. WHAT YOU WILL BE DOINGReporting to the General Manager, your key responsibilities will be:Strategic LeadershipPartner with the General Manager to align T&C strategies with the hotel’s business goals.Lead cultural transformation initiatives to support brand alignment.Monitor T&C metrics (e.g., turnover, engagement, and productivity) to drive continuous improvement.Training and DevelopmentCreate and implement comprehensive training programs to ensure team members embody the hotel’s luxury service standards.Support leadership development and career progression initiatives.Ensure ongoing compliance training, including health and safety, labor laws, and company policies.Labor RelationsProvide coaching, support and advice to leaders to ensure compliance with Union contract in a productive mannerInvestigate and resolve grievance concernsProactively work to resolve issues with the Union and foster positive partnershipEmployee RelationsAct as a trusted advisor to leadership and employees, fostering a positive work environment.Manage conflict resolution, disciplinary actions, and grievance procedures with professionalism and discretion.Promote a culture of inclusivity, respect, and collaboration.Talent Acquisition and Workforce PlanningOversee recruitment efforts to attract, hire, and retain top talent.Develop and implement workforce plans aligned with the hotel’s operational needs.Partner with department heads to forecast staffing requirements and create succession plans.Compensation and Benefits ManagementCollaborate with senior management to design competitive compensation structures.Oversee employee benefits programs and promote engagement initiatives to enhance satisfaction.Conduct periodic benchmarking to maintain market competitiveness.Compliance and Risk ManagementEnsure compliance with all applicable labor laws, regulations, and hotel policies.Maintain accurate records and oversee audits related to T&C operations.Monitor and mitigate risks associated with workplace issues.Diversity, Equity, and Inclusion (DEI)Promote and implement DEI initiatives across the organization.Ensure fair employment practices and equitable opportunities for all team members.