Customer Service RepresentativeCity: ChicagoState/Province: ILCountry: United StatesDivision: CorporateSince 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.We’re looking for a Customer Service Representative with strong interpersonal skills and the energy to work in a fast-paced environment. Our Customer Service Representatives provide support to field sales team and customers.This position is located in Chicago, IL. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package.Responsibilities:
Responds to inquiries via phone, email and other internal systems.
Resolves customer and sales rep issues.
Conducts order entry, modification and status activities.
Reviews and issues product returns, credit memos and document requests.
Qualifications & Requirements:
High School Diploma or GED.
Strong analytical skills.
Excellent written and verbal communication skills are a must.
3+ years in an in-bound call center environment is preferred.
Experience with SAP is preferred.
Attendance and punctuality are important for performance.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.