Client Solutions Manager

Company DescriptionJob DescriptionWho we are (or a little bit about us):CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that’s refreshing!In 2021, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors.Our mission is to be the world’s leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living by our core principles:

Gratitude, honesty, and transparency

Show up

Know the role you play

Do less, deliver more, obsess

Incremental improvements

Take ownership

Collective leadership

Team before the individual and most importantly,

Mutual respect

Why this could be your next big break: At CitrusAd, we are committed to fueling our team members’ passion for creativity, collaboration, and desire to learn and grow. After all, it’s our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!The Client Solutions Manager is an integral part of the team and is responsible for driving performance and sales support for omni-channel media programs. This role is centered on supporting the sales team throughout the pre- and post-sales process for media partnerships. This includes managing a book of business alongside a salesperson, process efficiency development and operational management. The position requires strong interpersonal skills to manage day to day client communication, a strategic mindset to develop media recommendations and deliver on retailer and brand goals.About the role:

Client Relationship Management

Provide world class service to retail clients, manage day to day communication and collaboration with external brands/suppliers and internal cross-functional team members

Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities

Facilitating year over year brand performance, in turn retailer growth

Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands

Sales Support & Media Strategy Development

Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth

Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management

Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork

High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)

Campaign Execution & Operations

Manage asset collection with suppliers

Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy

Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations

Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.

Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments

Review and finalize campaign completion reports

Overall, the Client Solutions Manager is better understood as a jack of many trades. We empower our CSMs to manage all aspects of their brand relationships, from working with the sales team to develop strategy, setting up brands within internal systems, and managing the campaign process from planning, trafficking, creative, operations and analytics. The CSM is supported by leads in the various cross-functional departments, however, we think it’s important that the CSM has the ability to action forward necessary tasks on demand. We think this helps prevent roadblocks and unnecessary passing of information to too many people.About you:We are looking for a Client Solutions Manager who has the following skills, knowledge, and experience:

Excellent interpersonal communication skills

Solution oriented mindset

Proven thought leader in strategic planning and operational efficiencies

Efficient time management skills – able to sustain timeline management and campaign deliverables

Strong organizational skills

Experience in various Ad Server platforms and/or the ability and willingness to learn quickly

Working knowledge of retail, ecommerce, and digital industry

Ability to work in a team environment

Proficient in Google suite products

It would be great if you also have :

Experience in CRM tools

4+ years of Account/Client Management experience

Bachelor’s Degree in related fields (Advertising, Marketing, Communications, etc.) Preferred

QualificationsAdditional InformationAbout CitrusAdCitrusAd is a leading retail media company and part of Epsilon, a global advertising and marketing technology company. The CitrusAd platform sits at the center of Epsilon’s comprehensive, scalable retail media network offering. By harnessing the power of first-party data and industry-leading identity resolution, the unified, self-serve platform delivers shopper-relevant advertising experiences on commerce websites and across the open web resulting in higher conversions. Leading retailers across the globe rely on CitrusAd to help grow retail media as a core function for incremental media revenue and sales volume that delivers great ROI for brands. For more information, visit citrusad.com.When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion

CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great BenefitsWe know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.Epsilon will provide accommodations to applicants needing accommodations to complete the application process.#LI-RW1REF208696Z